12920 SE 38th Street
Bellevue, WA 98006
Questions and Comments
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
How to get through to a person: Say “I don’t have one” after the prompt, then press 1.
T-Mobile USA is the wireless operation in the U.S. of Deutsche Telekom AG, one of the largest telecommunications companies on the globe. T-Mobile can be contacted by Internet Live Chat, dialing 611 from T-Mobile phones or dialing 1-877-453-1304, or by mail. Help is also available through their Support Community.
Customer Service Resources
Dial 611 from a T-Mobile phone or call 1-877-453-1304, 3:00 AM to 10:00 PM Pacific Time. Automated help is available 24 hours a day, 7 days a week.
TTY Service: 1-877-296-1018, 5:00 AM to 10:00 PM Pacific Time, daily.
Primary Contact (*)
Vice president, customer service
John A. Birrer
Senior Vice President of Customer Service
Chief Operations Officer
President & CEO
What others have to say about T-Mobile:
*Executive should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
Tags: T-Mobile, cell phone, smart phone, wi-fi