Corporate Headquarters

12920 SE 38th Street
Bellevue, WA 98006

Questions and Comments

T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380

How to get through to a person: Say “I don’t have one” after the prompt, then press 1.

Company Overview

T-Mobile USA is the wireless operation in the U.S. of Deutsche Telekom AG, one of the largest telecommunications companies on the globe. T-Mobile can be contacted by Internet Live Chat, dialing 611 from T-Mobile phones or dialing 1-877-453-1304, or by mail. Help is also available through their Support Community.

Customer Service Resources

Contact Us

Dial 611 from a T-Mobile phone or call 1-877-453-1304, 3:00 AM to 10:00 PM Pacific Time. Automated help is available 24 hours a day, 7 days a week.

TTY Service: 1-877-296-1018, 5:00 AM to 10:00 PM Pacific Time, daily.

Live chat

Support Community

Email: [email protected] or [email protected]

Primary Contact (*)

Scott Tweedy
Vice president, customer service
[email protected]

John A. Birrer
Senior Vice President of Customer Service
[email protected]

Secondary Contact

Jim Alling
Chief Operations Officer
[email protected]

Chief Executive

Philipp Humm
President & CEO
[email protected]

What others have to say about T-Mobile:

Consumer Affairs

*Executive should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Tags: T-Mobile, cell phone, smart phone, wi-fi


Category: Telephone/Telecommunications