Spirit Airlines is an American discount carrier headquartered in Miramar, Fla.
What you need to know about Spirit Airlines
Spirit Airlines is in the process of merging with JetBlue Airways (the Department of Justice has sued to block it). The airline has a long history of providing substandard customer service, such as this incident in which a passenger was forced to stand for the duration of a flight. We’ve also had several cases involving vouchers that don’t work.
How to resolve a problem with Spirit Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Spirit Airlines mailing address
2800 Executive Way
Miramar, FL 33025
Spirit Airlines executive customer service contacts
Primary Contact
Kimani Fisher
Manager Guest Relations
2800 Executive Way
Miramar, FL 33025
[email protected]
Secondary Contact
Vanessa Hardy-Bowen
Sr. Manager Contact Centers
2800 Executive Way
Miramar, FL 33025
[email protected]
John Bendoraitis
Executive Vice President and Chief Operating Officer
2800 Executive Way
Miramar, FL 33025
[email protected]
Chief Executive
Edward M. Christie
President and Chief Executive Officer
2800 Executive Way
Miramar, FL 33025
[email protected]
(801) 401-2222
Frequently asked questions about Company Name
1. Spirit Airlines is headquartered in Miramar, Florida at 2800 Executive Way, 33025.
2. To get help from Spirit Airlines, you can visit its help center, chat with it on its website, text it at 48763, use WhatsApp at +1 855-728-3555, or call its guest services department at (844)989-7283.
3. If you need to file a claim, visit Spirit’s baggage portal and follow the instructions. For other inquiries, you can also visit the Spirit Airlines support page.
4. Spirit Airlines allows passengers to cancel their flights for free within 24 hours of booking, provided that the flight is scheduled for seven or more days in the future. If the cancellation is made after 24 hours, fees will apply for any changes or cancellations based on the time remaining until the flight departure.
5. If Spirit Airlines cancels a flight, it will typically rebook you on the next available flight or offer a refund or credit for future travel.
6. Spirit Airlines offers refunds for canceled flights within 24 hours of booking, or reservation credits for the remaining balance after fees for flights closer than a week away.
7. If your refund from Spirit Airlines is approved, it will be issued to the original form of payment within 7 business days. Depending on your financial institution, it may take an additional two credit card billing cycles to show up in your account.
How to get professional help with your Spirit Airlines problem
If you need help with Spirit Airlines, you can contact our advocacy team or just click the "Get Help" button.
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