2800 Executive Way
Miramar, FL 33025
(954) 447-7965
(800) 772-7117

How to get through to an operator
dial 1 and wait.


Spirit Airlines is one of the most complained-about airlines flying today. In an effort to be come what it calls an “ultra low cost” carrier, it has cut back or eliminated many of the customer service considerations that air travelers take for granted. Recently, despite outsourcing its customer service call center, Spirit appears to be taking customer service questions a little bit more more seriously. Let’s see if the trend holds.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer service

Follow Them

Primary e-mail

Primary contact

Heather Harvey
Manager, customer relations
2800 Executive Way
Miramar, FL 33025
(954) 628-4957

Secondary contact (*):

Tony Lefebvre
Senior vice president, customer service
2800 Executive Way
Miramar, FL 33025
(954) 447-7965

Chief executive (*):

Ben Baldanza
President and chief executive
2800 Executive Way
Miramar, FL 33025
(954) 447-7965

What others have to say about Spirit Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.