2702 Love Field Dr.
Dallas, TX 75235
How to get through to an operator: A real person answers the phone.
Southwest is consistently among the least-complained about carriers in the United States. If something goes wrong, the airline’s employees usually fix it before you have a chance to pick up the phone or write a letter. It’s all part of Southwest’s legendary corporate culture, which competitors have tried (but so far, failed) to copy.
Customer service resources
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Vice President, Customer Relations & Rapid Rewards
Senior Vice President, Customers
Chief executive (*)
Gary C. Kelly
President and Chief Executive Officer
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.