Sam’s Club Customer Service Contacts

Sam’s Club is a membership warehouse club with millions of members in 636 clubs in the U.S. and Puerto Rico. Sam’s Club is owned by Walmart Inc.

What you need to know about Sam’s Club

We get few complaints about Sam’s Club. This customer has been waiting over four weeks for a refund from Sam’s Club. Here’s our guide to buying travel through Sam’s Club.

How to resolve a problem with Sam’s Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Sam’s Club mailing address

2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
https://www.samsclub.com/

Sam’s Club social media channels

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Sam’s Club executive customer service contacts

Primary Contact
Justin McMurtrey
Director, Contact Center Operations
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

Additional contact person:

Cindy Gray, Escalations Manager, [email protected]

Secondary Contact
Tony Rogers
Senior Vice President and Chief Marketing Officer
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

Lance De La Rosa
Executive Vice President and Chief Operating Officer
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

Chief Executive
Kathryn McLay
President and CEO
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
[email protected]

How to get professional help with your Sam's Club problem

If you need help with Sam's Club, you can contact our advocacy team or just click the "Get Help" button.

Get Help