Corporate Headquarters
24844 Avenue Rockefeller
Santa Clarita, CA 91355

General: (661) 753-0000
Customer Service: (800) 774-6237
Fax: (661) 284-4747

How to get through to an operator:
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Even though Princess is owned by Carnival Corporation, it deserves its own file because of the high volume of complaints that I receive about it. Those included (but aren’t limited to) service failures, problems with onboard amenities and boarding denials because of passport or visa issues. I’m left with the impression that grievances are not always addressed to customers’ satisfaction — or at all, for that matter. This is highly unfortunate. Since there are no widely-recognized customer-service rankings for cruise lines, we’ll never know how low Princess has sunk. Or how much it can salvage its customer-service cred. I hope to update this section soon with good news.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Customer service main page
Passage contract

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Primary email

Primary contact

Jan Swartz
Senior vice president, customer service and sales
(661) 753-0000

Chief executive (*)

Alan Buckelew
(305) 599-2600

What others have to say about Princess

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me .

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.