McDonald’s is an American fast-food restaurant chain.
McDonald’s Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about McDonald’s
A vast majority of McDonald’s cases are resolved in real-time at the restaurant location.
How to resolve a problem with McDonald’s
Contact the company via its franchise location or reach out through its website.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
McDonald’s mailing address
Hamburger University
110 N Carpenter St
Chicago, IL 60607
https://www.mcdonalds.com/us/en-us.html
Use the contact us form to reach McDonald’s through normal channels.
McDonald’s executive customer service contacts
Primary Contact
Mason Smoot
Senior Vice President and Chief Restaurant Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
[email protected]
(630) 623-3000
Secondary Contact
Joseph M. Erlinger
President, Mcdonald’s (USA)
Hamburger University
110 N Carpenter St
Chicago, IL 60607
[email protected]
(312) 241-5633
Tabassum Zalotrawala
Chief Development Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
[email protected]
Chief Executive
Chris Kempczinski
President and Chief Executive Officer
Greater Chicago Area, United States
[email protected]
(847) 646-2000
How to get professional help with your McDonald’s problem
If you need help with McDonald’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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