JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
PO Box 17435
Salt Lake City, UT 84117-0435
How to get through to an operator: press “0.”
JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
(A JetBlue insider notes: “We are all best reached by emailing [email protected] through our email management software.”)
The best first step in any customer service issue related to JetBlue should be sending your problem to the email address [email protected]. This email address feeds to the triage team for customer care issues.
Laurie Meacham, Manager Customer Support
Nannette Ford, Director Customer Support
Phone: (801) 449-2490
Ms. Frankie Littleford, Vice President Customer Support (Please note: Frankie Littleford is female)
Chief executive officer
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
What others have to say about JetBlue
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.