JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
(718) 286-7900

Customer Relations
PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470

How to get through to an operator: press “0.”


JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer bill of rights
Email form

Follow Them


Primary e-mail


(A JetBlue insider notes: “We are all best reached by emailing DearJetBlue@jetblue.com through our email management software.”)

Another good email address is CustomerRecovery@jetblue.comor (801) 365-2401.

Primary contact

Laurie Meacham
Manager Customer Commitment

Secondary Contact

Jonathan Shamo
Director Customer Support

Chief executive (*)

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

Robin Hayes
Chief executive officer
(718) 286-7900

What others have to say about JetBlue

Aviation Consumer Protection Division Air Travel Consumer Report

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.