JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
(718) 286-7900

Customer Relations
PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470

How to get through to an operator: press “0.”


JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Customer bill of rights
JetBlue’s Contact Us Page

Follow Them


Primary e-mail

[email protected]

(A JetBlue insider notes: “We are all best reached by emailing [email protected] through our email management software.”)

The best first step in any customer service issue related to JetBlue should be sending your problem to the email address [email protected].  This email address feeds to the triage team for customer care issues.

Primary contact

Laurie Meacham, Manager Customer Support
[email protected]
(801) 449-2097

Secondary Contact

Nannette Ford, Director Customer Support
[email protected]
Phone: (801) 449-2490

Tertiary contact

Ms. Frankie Littleford, Vice President Customer Support (Please note: Frankie Littleford is female)
[email protected]


David Barger
Chief executive officer
(718) 286-7900
[email protected]

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.

What others have to say about JetBlue

Aviation Consumer Protection Division Air Travel Consumer Report

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.