655 Montgomery Street #600
San Francisco, CA 94111

(866) HOTWIRE or (866) 468-9473
(415) 343-8400
Fax: (415) 343-8401

Select the correct prompt for your particular circumstances to ensure you get to the right representative. Hotwire has updated its IVR system, and there is no way to shortcut it, according to the company.

Social media


Hotwire is a discount travel site that offers a lower price in exchange for concealing certain details about the airline, car rental company or hotel. The most common Hotwire problems include amenities or services promised but allegedly not delivered, and confusion over its star-rating system.

Notes from the company

If you’re looking for information or resolution on a booking, Hotwire says contacting the HQ by mail isn’t the fastest way to go. Customer care is handled in a different location, and starting at our HQ will add another step that might slow down handling, and may also result in requests getting lost or misplaced.

Customer Service Resources

Primary e-mail

[email protected]

Primary contact

Amy Monfils
Customer Escalations Lead
(920) 433-4849

[email protected]

Chief executive (*)

Henrik Kjellberg
(415) 343-8400

[email protected]

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.