FrontierAirlineswww.frontierairlines.com
7001 Tower Road
Denver, CO 80249

(720) 374-4200
(800) 265-5505

Indigo Partners, LLC
2525 East Camelback Road
Suite 800
Phoenix, AZ 85016-4219
United States
Phone: 602-224-1500
Fax: 602-956-6306

How to get through to an operator: press 2 at the first prompt and then 1 at next prompt.

Overview

Frontier seems to be one of the rockier airlines in the industry.  In 2000, they took delivery of their first airplane and have been servicing the Rocky Mountain region, as well as Costa Rica, the Dominican Republic, Jamaica, and Mexico. It has a hub in Denver, CO, but also has “mini-hubs” in Trenton, NJ, and Wilmington, DE, at the New Castle Airport.  Though their service has been consistent throughout their history, it’s been the ownership changes that give it less stability than the legacy airlines.  Frontier draws relatively few complaints, and the ones that come its way tend to get fixed fast. However, in the later months of 2013, consumers have started complaining about the fees grab going on at Frontier that’s been going on inside the airline industry for several years now.  The primary complaint is that Frontier isn’t as forthcoming as they could be with regard to their fees and consumers only learn about them after their ticket is bought.  Frontier now has a web form for contacting them – please see the link below under Customer Relations. On Dec. 3, 2013, Indigo Partners, LLC, in Phoenix, AZ, announced the deal to buy Frontier Airlines had been finalized and is now a holding of their company.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage (PDF)
Customer commitment

Customer Relations Contacts:

File a compliment or complaint

Attn: Customer Relations
Frontier Airlines, Inc.
7001 Tower Road
Denver, CO 80249-7312

Call Us: 800-432-1359, first say “other options”
And then “complaints and compliments”

Email us 24 hours a day / 7 days a week

We’re open for phone calls Monday – Friday, 8 a.m. to 4 p.m. (Mountain Time)

Follow Them

Official page
Customer Care page

FacebookLogo

 

Frontier Airline’s Facebook page

Twitter Icon

 

Frontier Airlines on Twitter

 

Primary contact

Jan Fogelberg
Vice President, Customer Service
(720) 374-4200
[email protected]

Lori Junker
Manager Customer Relations, Email/Phone Team, Social Media
[email protected]
(720)374-4200

Secondary contact (*)

Daniel Krause
Vice President, Marketing and Customer Experience
[email protected]
(720)374-4200

Chief executive (*)

William A. Franke, Indigo Partners, LLC
Co-Founder and Managing Partner

2525 East Camelback Road
Suite 800
Phoenix, AZ 85016-4219
Phone: 602-224-1500
Fax: 602-956-6306

 

What others have to say about Frontier Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Epinions.com
Airline Quality Rating
Andrew Hyde Travel Chronicles

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.