7001 Tower Road
Denver, CO 80249

(720) 374-4200
(800) 265-5505

How to get through to an operator: press 2 at the first prompt and then 1 at next prompt.


Frontier draws relatively few complaints, and the ones that come its way tend to get fixed fast. One major drawback: There doesn’t appear to be an obvious place on its Web site that accepts emails from customers, meaning that your only real choice is a phone call or a letter. That can sometimes be problematic.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage (PDF)
Customer commitment

Follow Them

Official page
Customer Care page

Primary contact

Doug Skelton
Director, customer relations
(720) 374-4639
[email protected]

Secondary contact (*)

Cliff Van Leuven
Vice president, customer service
(720) 374-4200
[email protected]

Chief executive (*)

Sean E. Menke
(720) 374-4200
Chief executive
[email protected]

What others have to say about Frontier Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.