Enterprise Rent a Car owns the Alamo Rent a Car and National Rent a Car brands.
How to reach a person at Enterprise
Main: (480) 505-8899
Customer service: (855) 266-9565
Toll-free: (855) 266-9565
Enterprise Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Enterprise Rent A Car
We receive regular complaints about Enterprise. This customer rented a car and got a flat tire just two days later. Despite showing an employee a pre-existing scratch on the car before renting it, this customer was still blamed for it. Also, the car rental company tried to charge this customer for damage she had nothing to do with.
How to resolve a problem with Enterprise Rent A Car
The company website offers a chat feature along with the customer service number and an option to submit an email form.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Enterprise Rent A Car mailing address
600 Corporate Park Drive
St. Louis, MO 63105
Enterprise Rent A Car executive customer service contacts
Primary Contact
Will Withington
Senior Vice President of North American Operations
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]
Secondary Contact
Randal Narike
Executive Vice President of Customer Experience
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]
Chief Executive
Chrissy Taylor
Senior Vice President of North American Operations
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]
(314) 512-5000 x 2070
Frequently asked questions about Enterprise Rent a Car
If you need any assistance, send an email to Enterprise at [email protected].
Enterprise Holdings is the parent company of Enterprise Rent a Car.
Enterprise does not offer a conventional points-based loyalty program similar to some airlines or hotels. Instead, it provides a membership program named “Enterprise Plus,” through which members can earn points for their rentals. These points do not expire as long as the account has not been inactive for two years.
National Car Rental and Enterprise are sister brands under Enterprise Holdings.
The current CEO of Enterprise Holdings is Chrissy Taylor.
The Taylor family founded Enterprise Rent a Car and still owns the company.
Enterprise Plus points cannot be transferred from one account to another.
If you notice any missing points in your Enterprise Plus account, contact the customer service team at (855) 266-9565 to resolve the issue.
Free rental days can be obtained by redeeming Enterprise Plus points, with the number of points needed varying based on the rental location, vehicle class, and time of booking.
National Car Rental and Enterprise are part of the same parent company, but points earned with one brand cannot be transferred to the other.
It is not possible to use Enterprise Plus points directly to make National Car Rental bookings.
The enterprise customer support team is available to assist with various services such as making reservations, rental inquiries, billing, and other related inquiries. The toll-free number is (855) 266-9565.
Jack C. Taylor founded Enterprise Rent a Car in 1957.
Enterprise Holdings is a privately held company.
Enterprise Plus accounts are individual only, but you can add extra drivers to your rental reservation.
The number for Enterprise roadside assistance is (800) 307-6666.
The phone number for Enterprise customer service for individuals with disabilities is (866) 225-4284.
How to get professional help with your Enterprise problem
If you need help with Enterprise, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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