CSA Travel Protection
5251 Viewridge Court
San Diego, CA 92123

General Contact

Ph. 858-810-2000
Fax: 858-810-2505/2428

Office Hours are from Monday to Friday 8 am to 5 pm Pacific Time
Press 1 for CSA’s 24-hour Emergency Assistance Services
Press 5 to leave a message or search the company’s directory by name


CSA Travel Protection is a travel insurance company serving the United States and Canada markets. All packages include CSA’s 24-hour emergency assistance services and a unique Consult a Doctor service that puts travelers in touch with CSA’s network of 30,000 physicians. Other features included in all plans are concierge, and identity theft resolution services.

Policyholders often cite CSA’s bureaucratic and cryptic processes as the company’s biggest flaw. Many customers also stress the possible difficulties of collecting on insurance funds from CSA.

CSA is owned by Europ Assistance USA (EA USA), a worldwide emergency assistance enterprise that forms part of the Europ Assistance Group, in turn owned by Generall Group, a Global 500 Insurance conglomerate. With presence in 208 countries, EA USA offers its services to approximately half of the companies listed in the Fortune 100.

If you have a customer complaint, please read this before contacting the company.

Customer Service

To talk to a Customer Representative, dial 1-800-711-1197 (Toll Free). Stay online for a customer representative.

The best way to retrieve information on CSA’s services is to call EA USA’s 24-hour worldwide medical and travel assistance hotline toll free 1-877-243-4135 or 1-866-922-0278. The company also accepts Collect calls at 1-202-974-6480.

Press 1 for Medical or Travel Assistance
Press 2 for Non-Emergency Medical Situations
Press 3 for Identity Theft
Press 4 for Concierge services
Press 5 for Questions about Benefits, Coverage, Policy Purchases or Filing a Claim

After the appropriate category has been selected someone will answer your call shortly. For a speedy service, it is recommended to have your Policy/Reference number, current location, a local telephone number and details of the situation.

Follow Them

Primary Email


Primary Contact

Lupe Zepeda
Customer Service Manager

Secondary Contact(*)

Bob Chambers
VP Operations

Chief Executive(*)

Les Maine
Chairman & CEO
858-810-2000; x 2033

What Others Have to Say of CSA Travel Protection

Travel Insurance Review
Travel Insurance Reviewer
Glass Door

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.