Kristavao/Shutterstock

Kristavao/Shutterstock

4181 Ruffin Road
San Diego, CA 92123
http://www.csatravelprotection.com

General Contact

(858) 810-2000
Fax: (877) 300-8670

Office Hours are from Monday to Friday 8 am to 5 pm Pacific Time
Press 1 for CSA’s 24-hour Emergency Assistance Services
Press 5 to leave a message or search the company’s directory by name

Social media

Overview

CSA Travel Protection is a travel insurance company serving United States residents. All packages include CSA’s 24-hour emergency assistance services and a unique Consult a Doctor service that puts travelers in touch with a network of 30,000 physicians. Other features included in all plans are concierge, and identity theft resolution services.

Policyholders often cite CSA’s bureaucratic and cryptic processes as the company’s biggest flaw. Many customers also stress the possible difficulties of collecting on insurance funds from CSA.

CSA and its sister company Europ Assistance USA, are part of the Europ Assistance Group (EA), a worldwide assistance provider, who is in turn a wholly owned subsidiary of Generali Assicurazioni, one of the largest global insurance companies. EA and its group of 80 companies, 8,000 employees and a worldwide network of service providers and medical personnel, offer assistance services in 37 countries around the globe. Services include emergency medical transportation, medical referrals, case monitoring, claims management and 24-hour concierge services.

If you have a customer complaint, please read this before contacting the company.

Customer Service

To talk to a Customer Representative, dial 1-800-711-1197 (Toll Free). Stay online for a customer representative.

The best way to retrieve information on CSA’s services is to call EA USA’s 24-hour worldwide medical and travel assistance hotline toll free 1-877-243-4135 or 1-866-922-0278. The company also accepts Collect calls at 1-202-974-6480.

Press 1 for Medical or Travel Assistance
Press 2 for Non-Emergency Medical Situations
Press 3 for Identity Theft
Press 4 for Concierge services
Press 5 for Questions about Benefits, Coverage, Policy Purchases or Filing a Claim

Please listen to the routing choices as the options change from time to time. After the appropriate category has been selected someone will answer your call shortly. For a speedy service, it is recommended to have your Policy/Reference number, current location, a local telephone number and details of the situation.

Primary Email

[email protected]

Primary Contact

Lupe Zepeda
Customer Service Manager
[email protected]

(858) 810-2465

Secondary Contact( *)

Bob Chambers
VP Operations
[email protected]

Chief Executive(*)

Guillaume Deybach
CEO
[email protected]

(240) 330-1010

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.