Continental Airlines has legally merged with United Airlines and is a member of Star Alliance Global Network.
(Mailing address)
P.O. Box 4607
Houston, Texas 77210-460

(Physical address)
1600 Smith Street
Houston, Texas 77002

Telephone: (713) 324-2950
Toll-free phone: (800) 932-2732
Fax: (713) 324-2687

Continental Airlines, Inc.
Customer Care
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
Telephone: (800) 932-2732 and press 0 twice.
Fax: (713) 652-4997

Continental Airlines
Customer Refund Services
P.O. Box 3046 HQJRF
Houston TX 77253-3046
Refund Request Form
Fax: (713) 324-1431

Note: Please see this Continental Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims: Damaged, Delayed, Lost Baggage and Missing Items.

Continental Airlines Baggage and Lost and Found
Continental Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073
Telephone: (800) 335-BAGS (800) 335-2247
Online baggage tracking
Lost and Found

How to get through to an operator:
Dial (800) 932-2732. Press 0 followed by 0.


Even though Continental Airlines is credited with coining the onerous “no waivers, no favors” rule, it is, oddly, among the better carriers when it comes to customer service. It continues to serve meals on many flights even as its competitors have eliminated them. And by all outward appearances, it addresses customer grievances quickly and largely to their satisfaction (although there have been some notable exceptions).

It will be interesting to see whether these practices continue now that Continental has completed its merger with United Airlines. Both airlines are still working integrating their services and operations. So for now will continue to list them as separate profiles on our wiki until the transition stage is over.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage
Email form

Follow Them

Primary e-mail

Primary contact

Anne Seeley
Director, Customer Care
900 Grand Plaza Dr.
Houston, TX 77067
(832) 235-1802

Secondary contact (*)

Scott O’Leary,
Managing director, customer solutions
P.O. Box 66100
Chicago, IL 60666
(847) 700-4000

Chief executive (*)

Jeffery A. Smisek
P.O. Box 66100
Chicago, IL 60666
President and Chief Executive Officer, United Continental Holdings, Inc.

(847) 700-4000

What others have to say about Continental Airlines

Aviation Consumer Protection Division Air Travel Consumer Report
Airline Quality Rating

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.