1 Mercer Rd.
Natick, MA 01760
(508) 651-7400
Fax: (508) 651-6114

How to get through to a person.
Wait on the line for English, then press “0#” at the prompt.


BJ’s Wholesale Club is a company that issues memberships to consumers and sells excess bulk items. Merchandise BJ’s specializes includes food, appliances, electronics, health and beauty items, toys, baby products and more. Common complaints with BJ’s Wholesale club include problems with products and services and issues with advertising and sales. If you have a complaint to make against BJ’s Wholesale Club you can call, email or fax the company or use the company’s Twitter.

Customer service resources

BJ’s email form
BJ’s recall page



Primary contact

Christina M. Neppl
Executive Vice President of Merchandising & Logistics
(508) 651-7400

Secondary contact

Lon F. Povich
Executive Vice President, General Counsel and Secretary
(508) 651-7400

Chief executive(*)

Laura J. Sen
President and CEO
(508) 651-7400

What others have to say about BJ’s Wholesale Club:

BJS Wholesale Club Settles FTC Charges
BJ’s Club
FTC Issues ‘Bamboo’ Ad Warning

This information has been collected from publicly-available resources
and is believed to be accurate at the time of the last update. If any
of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email
has not been acknowledged within six to eight weeks.