ASUS Customer Service Contacts

Asus Tek Inc. manufactures computers, mobile devices and electronics for both the professional and consumer markets. Asus Tek Inc is headquartered in Taipei, Taiwan (Republic of China)

How to reach a person at ASUS

Customer Service:  (510) 608-4500 / (510) 791-3700 (Dial 0 to reach a live person)

Toll Free:  Retail Product Support (877) 339-2787

English speakers 24/7 / (877) 339-2787, option 1, Spanish speakers

International: +886-2-2894-3447 – Taiwan Mon-Friday 10am-09pm local time (GMT + 8)

ASUS (aka Asus Tek Inc.) Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

ASUS Store Support – (855) 755-2787 – 24/7

System Product Support– (888) 678-3688 – English speakers / (888) 516-2787 – French speakers  / (888) 678-3688. Option 1 – Spanish speakers

ASUS Taichi Notebook VIP Support: (866) 455-2181 24/7

What you need to know about ASUS

We receive occasional complaints about ASUS. Here’s a case where a reader had to return his laptop numerous times due to failing software.

How to resolve a problem with ASUS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

ASUS also owns Pegatron, an OEM (Original Equipment Manufacturer), meaning that it produces hardware sold by other companies under their own brand names. Its corporate address in Taiwan is: 15 L-Teh Road,  Beitou District, Taipei, Taiwan.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

ASUS’s mailing address

48720 Kato Road
Fremont, CA 94538
https://www.asus.com/us/

ASUS’s social media channels

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ASUS’s executive customer service contacts

Primary Contact
Wendy Huynh
Corporate Customer Care Executive Liaison
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
[email protected]

Secondary Contact
Jenni Stover
Senior Manager of Quality at ASUS North America
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
[email protected]
(510) 739-3777

Tony Han
Head of Service North America
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
[email protected]
(510) 739-3777

Chief Executive
Johnathan Tsang
President
48720 Kato Road
Fremont, CA 94538
[email protected]
+1 510 739 3777

or try CEO Inbox for General Feedback: https://www.asus.com/us/support/Article/787

How to get professional help with your ASUS (aka Asus Tek Inc.) problem

If you need help with ASUS (aka Asus Tek Inc.), you can contact our advocacy team or just click the "Get Help" button.

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