Arch Insurance Group is a specialty insurance company providing a variety of insurance services.
Arch Insurance Group Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Arch Insurance Group
Arch Insurance Group handles most complaints quickly and to its customers’ satisfaction.
How to resolve a problem with Arch Insurance Group
Like most communication service providers, Arch Insurance Group normally likes to conduct customer service by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Arch Insurance Group. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Arch Insurance Group mailing address
One Liberty Plaza
53rd Floor
New York, NY 10006
Arch Insurance Group executive customer service contacts
Primary Contact
Patrick Nails
Executive Vice President and Chief Claims Officer, Arch Insurance North America
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]
For Europe contact: Cathy Kelly, Senior Vice President and Chief Administration Officer [email protected] Tel: +44-20-7621-4671
Secondary Contact
Matthew Shulman
Chief Executive Officer, Arch Insurance North America
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]
Alternative for outside North America: Hugh Sturgess, Chief Executive Officer, Arch Insurance International, hsturgess @archinsurance.co.uk
John Mentz
President, Arch Insurance North America; Chief Operating Officer, Worldwide Insurance Group
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]
Nicolas Papadopoulo
Chairman and Chief Executive Officer of Arch Worldwide Insurance Group
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]
How can I contact Arch Insurance Group customer service?
Call (212) 651-6500 or (866) 413-5550.
What are Arch Insurance Group customer service hours of operation?
Arch Insurance Group customer service is available from Monday to Friday from 9 a.m. to 5 p.m. Eastern time.
How do I cancel my insurance with Arch Insurance Group customer service
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550 to cancel your insurance.
How to get professional help with your Arch Insurance Group problem
If you need help with Arch Insurance Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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