Apple Customer Service Contacts

Apple sells computers, music devices, music and phones.

How to reach a person at Apple

Toll Free: (800) 692-7753

Apple Responsiveness rating

rating
5/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

How to get through to a person.
Press “0” at every promt.
Or press “**” immediately upon connection.
Or say “Operator” at the first prompt.

Customer service resources

Apple contact page
Apple support: general
Apple iTunes support

1-800-MY-APPLE (1-800-692-7753): General support
1-800 APL-CARE (1-800-275-2273): iPod, Mac and iPad technical support
1-800 MY-IPHONE (1-800-694-7466): iPhone technical support
Fax: (408) 974-4224

What you need to know about Apple

Apple has an outstanding reputation for taking care of its customers. While the company addresses most grievances properly, one or two slip between the cracks. For example, we recently had a case where a reader had to pay twice for her AppleCare support. We’ve also run into a few Mac repair issues.

How to resolve a problem with Apple

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Apple mailing address

1 Infinite Loop
Cupertino, CA 95014-2083
https://www.apple.com/

Apple social media channels

X


Apple executive customer service contacts

Apple
One Apple Park Way
Cupertino, CA 95014, USA
Office 1-669-218-9647

Primary Contact
Joshua Stuckey
Corporate Executive Relations
1 Infinite Loop
Cupertino, CA 95014-2083
[email protected]
(669) 218-9647

Secondary Contact
Sabih Khan
Senior Vice President Operations
1 Infinite Loop
Cupertino, CA 95014-2083
[email protected]

Jeff Williams
Chief Operating Officer
1 Infinite Loop
Cupertino, CA 95014-2083
[email protected]

Chief Executive
Tim Cook
Chief Executive Officer
1 Infinite Loop
Cupertino, CA 95014-2083
[email protected]

How to get professional help with your Apple problem

If you need help with Apple, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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