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If you're having trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an email and I'll investigate. Please read my frequently asked questions before getting in touch. If you want to connect with other informed consumers, why not sign up for my free weekly newsletter, RSS feed or free daily email updates?

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Friends

Consumer Travel Alliance An nonprofit organization that advocates for all travelers.
Luggage Pros Offers a huge selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories and more.
EuroFlightDelays.com Helps passengers on canceled or delayed flights to or from Europe determine whether or not they are eligible for compensation under European Union rules.
On Your Side Get the names, numbers and addresses of key company executives now – and get better service.
Travel Insurance Squaremouth.com helps travelers easily and instantly compare all the major travel insurance plans.
Consumer Traveler The last honest travel site.
Travel Insurance Review Offer tutorials, articles, and reviews to help you purchase travel insurance.

What’s new?

Help, my car rental company is charging me for a burnt clutch
An Aeromexico refund runaround with a surprise ending
Two live travel events you just can’t afford to miss!
The mystery of the reappearing $400 cancellation fee
Is anyone really listening to your TSA complaints?
“Let’s go out on the tarmac and deal with this, just you and I, right here, right now”
Would you let the next big airline merger happen? Honestly, would you?

What are they saying?

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