Volkswagen of America

Volkswagen of America is the North American operational headquarters, and subsidiary of the Volkswagen Group of automobile companies of Germany. Volkswagen is the top-selling and namesake marque of the Volkswagen Group, responsible for Audi, Bentley, Bugatti, Lamborghini, and Volkswagen cars.

2200 Ferdinand Porsche Dr.
Herndon, VA 20171

Phone Contacts

Main: (703) 364-7000
Customer Service: (800) 822-8987
Toll Free: (800) DRIVE VW

Customer Service Resources

Volkswagen of America Contact form for emails
Volkswagen Group Contact form for emails
Vehicle recall/campaign

Social Media Contacts

Google Plus

Twitter: Use #VWCares if you need help.


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Robert Martell
Vice President, Customer Experience
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
(703) 364-7000

Secondary Contact
Mark McNabb
Chief Operation Officer
2200 Ferdinand Porsche Dr.
Herndon, VA 20171

Chief Executive
Michael Horn
President and CEO of Volkswagen Group of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171

Researched by Trent Bonsall and filed under .
Last updated: September 13, 2015.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.