Transport Security Administration (TSA)

The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.

The TSA website is easy to navigate and provides considerable contact information and traveler resources.

601 South 12th Street
Arlington, VA 20598-6020

Phone Contacts

Main: (866) 289-9673
Customer Service: (866) 289-9673
Toll Free: (866) 289-9673

Weekdays: 8 a.m. to 11 p.m. ET

Weekends/holidays: 9 a.m. to 8 p.m. ET

Email Contacts

The site promises a response within 48 hours.  One inquiry was never answered, a second was answered 4 hours later.

Customer Service Resources

On-line Claims:

Passenger support

Lost and found for items left at TSA security checkpoints or items missing from checked baggage

On-line complaint form

Disabled passenger assistance TSA Cares :   (855)-787-2227

Claims management center – after a claim has been filed:  (571) 237-1300


Social Media Contacts


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Andrew Wilson
Department of Homeland Security Customer Advocate
601 South 12th Street
Arlington, VA 20598-6020
(202) 414-4709

Secondary Contact
Greg Guillot
Department of Homeland Security Customer Assurance
601 South 12th Street
Arlington, VA 20598-6020
(202) 447-3328

Chief Executive
Peter Neffenger
601 South 12th Street
Arlington, VA 20598-6020

Researched by Wayne Tutzauer and filed under .
Last updated: March 8, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.