T-Mobile USA is the wireless operation in the U.S. of Deutsche Telekom AG, one of the largest telecommunications companies in the world.

12920 SE 38th Street
Bellevue, WA 98006

Phone Contacts

Customer Service: (877) 453-1304
Toll Free: (800) 318-9270

How to get through to a person: Say “I don’t have one” after the prompt, then press 1.

T-Mobile can be contacted by Internet Live Chat, dialing 611 from T-Mobile phones or dialing 1-877-453-1304, or by mail. Help is also available through their Support Community.

T-Mobile support page

Email Contacts


Customer Service postal address:

T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380

Social Media Contacts

Google Plus

T-Mobile is known to be very responsive via social media.

Also, try their Twitter customer service account.

Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Mark Wesley Davis
Vice president, customer service
12920 SE 38th Street
Bellevue, WA 98006

Also, try his Twitter account.

Secondary Contact
Brian Brueckman
Senior Vice President of Customer Service
12920 SE 38th Street
Bellevue, WA 98006

Mike Sievert
Chief Operations Officer
12920 SE 38th Street
Bellevue, WA 98006

Chief Executive
John J. Legere
President and CEO
12920 SE 38th Street
Bellevue, WA 98006

Also, try his Twitter account.

Researched by Christopher Elliott and filed under , .
Last updated: August 10, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.