Redbox Automated Retail, LLC is a brand of Outerwall, Inc. It specializes in DVD, Blu-ray, and video game rentals via automated retail kiosks. Outerwall is owned by Apollo Global Management.
Redbox Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
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What you need to know about Redbox
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Redbox
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Redbox mailing address
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
Redbox executive customer service contacts
Primary Contact
Brian Graves
Director Customer Service
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]
Secondary Contact
Michael Chamberlain
SVP Operations
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]
Chief Executive
Galen Smith
CEO
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]
How to get professional help with your Redbox problem
If you need help with Redbox, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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