InterContinental Hotels Group Customer Service Contacts

InterContinental Hotels Group owns and operates InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, HUALUXE Hotels and Resorts and Kimpton Hotels & Restaurants.

How to reach a person at InterContinental Hotels Group

Toll Free: (800) 621-0555

InterContinental Hotels Group Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about InterContinental Hotels Group

The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.

How to resolve a problem with InterContinental Hotels Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Global headquarters:
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire UB9 5HR
UK

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

InterContinental Hotels Group mailing address

InterContinental Hotels Group
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149

InterContinental Hotels Group social media channels

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InterContinental Hotels Group executive customer service contacts

Primary Contact
Michelle Mitchell
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta , GA 30346-2149
[email protected]

Elie Maalouf
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta , GA 30346-2149
[email protected]

Chief Executive
Keith Barr
Chief Executive Officer
3 Ravinia Drive
Suite 100
Atlanta , GA 30346-2149
[email protected]

Frequently asked questions about InterContinental Hotels Group

IHG Rewards Club:

US Toll Free: (888) 211-9874 

International: +1-801-975-3063 

Toll Free: (800) 621-0555

International: 44-2033-499179

Business travel assistance: (888) 983-0568

If you need to cancel your reservation with InterContinental Hotels Group (IHG), here’s what you can do:

  1. Visit the IHG customer care page on their website. You’ll find different contact options and forms to submit your cancellation request.
  2. Alternatively, you can call IHG Reservations at (800) 621-0555 to cancel your reservation.

If you need to lodge a complaint with InterContinental Hotels Group customer service, here are your options:

  1. Online Form Submission:
  2. Phone Call:
    • You can call IHG Reservations directly at (800) 621-0555 to discuss your issue or lodge a complaint.
  3. Email:

How to get professional help with your InterContinental Hotels Group problem

If you need help with InterContinental Hotels Group, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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