Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.
Monday – Friday 8 a.m. – 11 p.m. EST
Saturday 8 a.m. – 8 p.m.
Contact the Telecommunication Relay Service by dialing 711 (for the hearing and speech impaired).
Chat
Live Chat
Monday – Friday 8:30 a.m. – 10 p.m. EST
Saturday – Sunday 11 a.m. – 7 p.m.
Send mail to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Roadside service for Ford or Mercury: (800) 241-3673
Ford and Mercury United States
1-800-232-5952 (TDD for the Hearing Impaired)
Ford and Mercury Canada
Lincoln United States
1-800-232-5952 (TDD for the Hearing Impaired)
Lincoln Canada
What you need to know about Ford
We receive many complaints about Ford. Here’s one case involving a Ford Escape that went on the blink.
How to resolve a problem with Ford
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Ford mailing address
1 American Road
Dearborn, MI 48126
https://www.ford.com/
Ford executive customer service contacts
Primary Contact
Lisa Materazzo
Chief Marketing Officer
One American Road
Dearborn, MI 48126
[email protected]
Chief Executive
Jim Farley
President and CEO
One American Road
Dearborn, MI 48126
[email protected]
(313) 322-3000
How to get professional help with your Ford problem
If you need help with Ford, you can contact our advocacy team or just click the "Get Help" button.
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