Ford Customer Service Contacts

Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.

How to reach a person at Ford

Customer Service:  (800) 392-3673

Ford Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Monday – Friday 8 a.m. – 11 p.m. EST
Saturday 8 a.m. – 8 p.m.
Contact the Telecommunication Relay Service by dialing 711 (for the hearing and speech impaired).
Chat
Live Chat

Monday – Friday 8:30 a.m. – 10 p.m. EST
Saturday – Sunday 11 a.m. – 7 p.m.

Mail
Send mail to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Roadside service for Ford or Mercury:  (800) 241-3673
Ford and Mercury United States

1-800-232-5952 (TDD for the Hearing Impaired)

Ford and Mercury Canada
Lincoln United States

1-800-232-5952 (TDD for the Hearing Impaired)

Lincoln Canada

What you need to know about Ford

We receive many complaints about Ford. Here’s one case involving a Ford Escape that went on the blink.

How to resolve a problem with Ford

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Ford mailing address

1 American Road
Dearborn, MI 48126
https://www.ford.com/

Ford social media channels

X


Ford executive customer service contacts

Primary Contact
Lisa Materazzo
Chief Marketing Officer
One American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
One American Road
Dearborn, MI 48126
[email protected]
(313) 322-3000

How to get professional help with your Ford problem

If you need help with Ford, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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