Dillard’s is a department store chain. It was founded in 1938 by William Dillard through the W. D. Company.
Dillard’s Responsiveness rating
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What you need to know about Dillard’s
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Dillard’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Dillard’s mailing address
1600 Cantrell Rd
Little Rock, AR 72201
Dillard’s executive customer service contacts
Primary Contact
Brant Musgrave
Corporate Vice President of Stores
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
Secondary Contact
Deborah Dillard
Senior Vice President
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
Alex Dillard
President
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
Chief Executive
William (Bill) Dillard II
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
How can I contact Dillard’s customer service?
Call (800) 345-5273 or email [email protected].
How do I start the return process?
To start the return process, visit the “return” section on Dillard’s website.
Dillard’s gives you 30 days to return most products.
- Proof of purchase: Each item you return needs a POP Number, which you can find on your receipt or the yellow sticker you got when you bought it.
- Product Condition: Products must be unused and in their original condition unless there’s a defect from the manufacturer.
- Exclusions: Some items can’t be returned, like clearance items marked down by 65% or more, sale items with an extra discount, and personalized merchandise.
- Return process: You can return items to any Dillard’s store or mail them back. If you choose to mail it, there’s a $9.95 return shipping charge.
- Refunds: Dillard’s will refund you the way you paid, including sales tax. If you paid by check, there’s a 10-day wait before you get your refund.
How can I get a refund from Dillard's?
Call (800) 345-5273 or email [email protected].
Here’s how you can get a refund from Dillard’s:
- Return time: Dillard’s lets you return most products within 30 days.
- Proof of purchase: You need a POP Number for each item to return something. You can find it on your receipt or the yellow sticker you got when buying.
- Product condition: Products must be unused and in their original condition unless there’s a defect from the manufacturer.
- Exclusions: Some items can’t be returned, like clearance items marked down by 65% or more, sale items with an extra discount, and personalized merchandise.
- Return process: You can return items to any Dillard’s store or mail them back. If you mail it, there’s a return shipping charge of $9.95.
- Refunds: Dillard’s will refund you how you paid, including sales tax. If you paid by check, there’s a 10-day wait before you get your refund.
What is Dillard's mailing address?
Post Office Box 486, Little Rock, AR 72201
How to get professional help with your Dillard’s problem
If you need help with Dillard’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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