CSA Travel Protection

CSA Travel Protection is a travel insurance company serving U.S. residents. All packages include CSA’s 24-hour emergency assistance services and a unique Teladoc service that puts travelers in touch with a global network of 30,000 physicians.CSA plans include Trip Cancellation as well as many post-departure coverages such as Trip Interruption, Travel Delay, Baggage and Baggage Delay and Medical and Dental. Additional services provided often include Concierge and Identify Theft Resolution.

Policyholders often cite CSA’s bureaucratic and cryptic processes as the company’s biggest flaw. Many customers also stress the possible difficulties of collecting on insurance funds from CSA.

CSA is owned by the Europ Assistance Group, in turn owned by Generali Group, a Global 500 Insurance conglomerate. Europ Assistance operates in 208 countries and is credited for pioneering the worldwide assistance concept in 1963.

The best way to retrieve information on CSA’s services is to call EA USA’s 24-hour worldwide medical and travel assistance hotline toll free 1-877-243-4135 or 1-866-922-0278. The company also accepts collect calls at (240) 330-1529.

Press 1 for Medical or Travel Assistance
Press 2 for Non-Emergency Medical Situations
Press 3 for Identity Theft
Press 4 for Concierge services
Press 5 for Questions about Benefits, Coverage, Policy Purchases or Filing a Claim

After the appropriate category has been selected someone will answer your call shortly. For a speedy service, it is recommended to have your Policy/Reference number, current location, a local telephone number and details of the situation.

4181 Ruffin Road, Ste. 150
San Diego, CA 92123
http://www.csatravelprotection.com


Phone Contacts

Main: (858) 810-2000
Toll Free: (800) 711-1197

Fax (858) 810-2505/2428


Social Media Contacts

Twitter


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Lupe Zepeda
Customer Service Manager
4181 Ruffin Road, Ste. 150
San Diego, CA 92123
(858) 810-2465
lzepeda@csatravelprotection.com

Secondary Contact
Bob Chambers
VP Operations
4181 Ruffin Road, Ste. 150
San Diego, CA 92123
(858) 810-2026
BChambers@csatravelprotection.com

Chief Executive
Chris Carnicelli
Chairman Generali USA, Europ Assistance USA and North America Regional Manager
4181 Ruffin Road, Ste. 150
San Diego, CA 92123
chris_carnicelli@generaliusa.com


Researched by Christopher Elliott and filed under .
Last updated: February 12, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.