China Southern Airlines Customer Service Contacts

China Southern Airlines Company Limited is a Chinese airline. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. China Southern Airlines is a member of SkyTeam.

How to reach a person at China Southern Airlines

Customer Service:  (480) 463-8389

Toll Free: 888-338-8988

China Southern Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Airport Name: Los Angeles International Airport
Terminal: Tom Bradley International Terminal
Tel: 1-310-410-1318

Baggage inquiry
Tel: 1-866-767-2247 EXT 9

Domestic ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.)
+86-4008695539-1-4

International ticket service (change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure)
+86-4008695539-1-4

Hotel, vacation and car rental service (Booking for value-added services)
+86-4006695539-1-5

Refund and change (Change and refund of domestic/international ticket)
+86 4008695539-1-1-2

Sky Pearl Club (Service for Sky Pearl members)
+86 4008695539-1-6

Customer service resources

Headquarters in China
278 Ji Chang Road
Guangzhou, Guangdong, 510405
China
Phone: 86-20-86124737
Fax: 86-20-86659040

What you need to know about China Southern Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Southern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

China Southern Airlines’s mailing address

6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
https://www.csair.com/en/

China Southern Airlines’s social media channels

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Link to contacts in all countries


China Southern Airlines’s executive customer service contacts

Baggage loss/damage: 1-866-767-2247 EXT 9

Primary Contact
Mr. Zhang Zifang
Executive Vice President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
[email protected]

Chief Executive
Mr. Tan Wan Geng
Vice Chairman, Chief Executive Officer and President
6300 Wilshire Boulevard
Suite 1510
Los Angeles, CA 90048
[email protected]

How to get professional help with your China Southern Airlines problem

If you need help with China Southern Airlines, you can contact our advocacy team or just click the "Get Help" button.

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