Charter Communications-Charter Spectrum Customer Service Contacts

Charter Communications is an American cable telecommunications company, which offers services to consumers and businesses under the brand name of Charter Spectrum. It has now merged with Time Warner Cable.

How to reach a person at Charter Communications-Charter Spectrum

Customer service:  (877) 463-0677

Charter Communications Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Charter Communications-Charter Spectrum

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Charter Communications-Charter Spectrum

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Charter Communications-Charter Spectrum’s mailing address

400 Atlantic Street
9th Floor
Stamford, CT 06901

Charter Communications-Charter Spectrum’s social media channels

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Charter Communications-Charter Spectrum’s executive customer service contacts

Primary Contact
Milton Lopera
Vice President Customer Service
400 Atlantic Street
9th Floor
Stamford, CT 06901
[email protected]

Secondary Contact
Vikram Nangia
Senior Vice President Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
[email protected]

Cliff Hagan
Executive Vice President, Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
[email protected]

Chief Executive
Tom Rutledge
President u0026 CEO
400 Atlantic Street
9th Floor
Stamford, CT 06901
[email protected]

Frequently asked questions about Charter Communications-Charter Spectrum

How can I contact Spectrum customer service?

Spectrum customer support is available by phone at (833) 949-0036.

What is Spectrum’s customer service email address?

Spectrum does not provide a customer service email address.

What are Spectrum’s customer service hours?

Spectrum’s customer service is available 24/7, 7 days a week.

How do I cancel your Spectrum service?

Contact Spectrum at (833) 267-6094 or through Spectrum.net and confirm the cancellation. Say “Disconnect Service” or request a customer representative and provide your account information and reason for ending service.

How do I get a refund from Spectrum?

Here are the steps to get your refund:

  1. Open DoNotPay in your web browser.
  2. Scroll down and find the File a Chargeback feature.
  3. Provide the app with details about your bank.
  4. Type in Spectrum as the name of the merchant.
  5. Follow the app’s guidelines and build your case.

What is Spectrum’s customer service chat support?

Spectrum offers 24/7 chat support. Access it by clicking on the “Messaging” button on the Spectrum website.

How do I change or modify a Spectrum service?

Contact Spectrum at (833) 267-6094 or order online to upgrade or downgrade your service.

What is Spectrum’s customer service phone number for international customers?

We could not find a phone number for international customers. We advise that you use their chat feature.

How do I file a complaint with Spectrum customer service?

You can file a complaint with Spectrum customer service by calling their customer service at (833) 267-6094.

What is Spectrum’s customer service response time?

Spectrum’s customer service response time varies. Phone and chat support are available 24/7.

How to get professional help with your Charter Communications problem

If you need help with Charter Communications, you can contact our advocacy team or just click the "Get Help" button.

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