Avianca Airlines

Avianca S.A. is the national airline and flag carrier of Colombia. It is headquartered in Bogotá, D.C. with its main hub at El Dorado International Airport. Avianca is the largest airline in Colombia and second largest in Latin America. It is wholly owned by Synergy Group S.A., a Latin American holding company established by Germán Efromovich and specializing in air transport. It is listed on the Colombia Stock Exchange.

Avenida calle 26 # 59 – 15
Bogota, Colombia

Phone Contacts

Main: +57 (1) 587-7700
Toll Free: (800) 284-2622

Customer Service Resources

Suggestions and complaints form

Social Media Contacts


Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Stefania Sierra Radziunas
Customer service senior elite analyst
Avenida calle 26 # 59 – 15
Bogota, Colombia

Secondary Contact
Rodrigo Llaguno
Vice President for Customer Experience
Avenida calle 26 # 59 – 15
Bogota, Colombia

Chief Executive
Fabio Villegas Ramirez
Avenida calle 26 # 59 – 15
Bogota, Colombia

Researched by Trent Bonsall and filed under .
Last updated: March 2, 2016.

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