Air France Customer Service Contacts

Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.

How to reach a person at Air France

Toll Free: 1-800-237-2747

Air France Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Air France

Air France has a pile of complaints. It wasn’t just extremely slow to refund customers during the pandemic. It also plays games with customers, canceling flights and then refusing to refund them. Air France has also rejected our efforts to meet and find a way to reduce the number of complaints.

How to resolve a problem with Air France

We have tested the emails on this page. However, we believe some of these contacts are manually bouncing emails to customers, giving the appearance that they have an incorrect address. This has earned Air France a lower responsiveness rating. Check out our guide to booking and troubleshooting an airline ticket. Don’t forget to consult EC 261 for your consumer rights.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Air France mailing address

Air France
45 rue de Paris 95
747 Roissy CDG
https://www.airfrance.us/

Air France social media channels

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Air France executive customer service contacts

Primary Contact
Alexandre Boissy
Executive Vice President and Corporate Secretary
45 rue de Paris 95
747 Roissy CDG
Cedex, France
[email protected]

Secondary Contact
Catherine Villar
Executive Vice President In-Flight Services
45 rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]

Chief Executive
Anne Rigail
45 rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]

How to get professional help with your Air France problem

If you need help with Air France, you can contact our advocacy team or just click the "Get Help" button.

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