Air France

Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.

45, rue de Paris 95
747 Roissy CDG
Cedex , France

Phone Contacts

Main: (+33) 1 41 56 78 00
Toll Free: (877) 247-9247

Toll-free phone: (800) 237-2747
Fax: (+33) 01 41 56 70 29
Baggage Service Office and Lost and Found: (+33) 01 55 69 84 68

Air France Customer Relations
P.O. Box 459000
Sunrise, FL 33345-9000

Customer Relations for the Flying Blue program
(for North, Central and South America)
Flying Blue
235 King Street East
Kitchener, ON N2G 4N5
Toll-free phone: (800) 375-8723
International phone: (519) 772 3570

Email Contacts

Contact Us page

Social Media Contacts

Google Plus

Executive Contacts

If you contact the company by email, you should receive a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these FAQs, which will increase the odds of a successful appeal. Remember to start with the primary contact and work your way up the hierarchy. Don't just start with the CEO.

Primary Contact
Mayra Perez
Manager Customer Center North America
125 W 55th St
Floor 2
New York, NY 10019
(212) 830-4000

Note: North America request now go through Air France’s codeshare partner, Delta Air Lines. Those are handled by Lucinda Bachand at

Secondary Contact
Eric Schramm
Executive Vice President Operations and Accountable Manager
45, rue de Paris 95
747 Roissy CDG
Cedex , France

Eric Caron
Vice President and General Manager USA
45, rue de Paris 95
747 Roissy CDG
Cedex , France

Chief Executive
Frédéric Gagey
45, rue de Paris 95
747 Roissy CDG
Cedex , France

Researched by Christopher Elliott and filed under .
Last updated: June 23, 2016.

The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form.