Charged four times for one vacation. Why won’t American Express fix this?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
DirecTV promises Glenn Brasch a “free” baseball package. Then it charges him, and when he tries to cancel, it hits him with an early termination fee. Is there any way to untangle this mess?
John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now?
Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How to get rid of them?
First, Caremark agrees to cover Ben Schwartz’s insulin pump. Then it refuses. Is there anything he can do to make Caremark honor its word?
How does a consumer advocate resolve his own dispute with a company? So glad you asked. If you’re a real advocate, you don’t flash your card. Oh no, that would be too easy. To measure your Advocate-Fu, you have to dress like a civilian and then use the strategies you’ve mastered to make things right.
When Mike Barco’s new steering unit needs to be replaced, he turns to the manufacturer for help. Why can’t he get an answer?
Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill?