I wanted to use my Bed Bath & Beyond coupon. What is the problem?
When Theresa O’Connor isn’t allowed to use a Bed Bath & Beyond coupon and her Beyond+ discount on a tea kettle, she wants her membership fee back. But the retailer won’t budge. Why?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
When Theresa O’Connor isn’t allowed to use a Bed Bath & Beyond coupon and her Beyond+ discount on a tea kettle, she wants her membership fee back. But the retailer won’t budge. Why?
Edward Parker’s Lavatools Javelin Pro cooking thermometer is broken, and the company says it will fix it under its warranty. So why isn’t it fixed?
When the Popcorn Factory promises to honor Sandy Diggins’ promotion code for a $104 order, she waits. And waits. And waits. Where’s her $25 credit — and can this consumer advocate help her get it?
After Diana Somerville pays cash for her Uber ride in Seattle, the company charges her again. If she doesn’t pay, Uber threatens to ban her. What should she do?
It happened again. This time, Jocelyn Albertson is the unlucky owner of a Kenmore washer with a shattered glass lid. What’s the fix?
What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It’s been more than three months, and there’s no sign of them.
When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me.
Home Depot never delivered Sung Kim’s vanity, so he asked for a refund. The company’s response: Just dispute the charge with your credit card. But when that doesn’t work, he contacts our advocacy team.
Prime Time Shuttle promises Prabhakar Pamidi a refund when it fails to pick him up at LAX. So where’s the money?
Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.