Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Can Venmo really freeze my account like this?
Venmo just froze Joshua Hethcoat’s account — along with his $2,000. Now he wants to know how to get his account unfrozen and regain access to his money. Can we help?
I just want the dealership to fix my car!
Robbyn Parker just wants his dealership to fix the car. But now the company is ignoring his plea for help.
I hate these instant veneers! How do I return them?
If you’re thinking of ordering instant veneers online for $69, you may want to read about Nechama Robinson’s experience. She hated the instant veneers she recently purchased and just wants to return them. Despite a “100 percent” money-back guarantee, both PayPal and the company that sold her the veneers are balking at a refund. Is she just stuck?
How do I get my MacBook Pro problem fixed (for free)?
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund?
Optimum did not fix the problem so why do I have to pay?
An Optimum technician came to Ruth Bernstein’s house and did not fix the problem she called about — so why did she have to pay? That’s the problem to solve today.
Will Best Buy send me a new refrigerator?
Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it?
Can you help me finally get my watch repaired?
Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem?