Sears says no, it is not possible to get a refund of a Sears gift card. So what can someone do if they bought one and can't use it?

Can I get a refund for this Sears gift card?

Joshua Rome used a $500 Sears gift card to purchase a dishwasher — that he then canceled after it never showed up. He expected a full cash refund. But the company told him no, it’s not possible to get a refund of a Sears gift card.  Now Rome wants to know if we can help convert his card to cash.  Is that possible?