Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Can I get a refund for this Sears gift card?
Joshua Rome used a $500 Sears gift card to purchase a dishwasher — that he then canceled after it never showed up. He expected a full cash refund. But the company told him no, it’s not possible to get a refund of a Sears gift card. Now Rome wants to know if we can help convert his card to cash. Is that possible?