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Stories from the road as told to Christopher Elliott.

Steve Barsh wants you to come to his condo in Lake Tahoe next weekend

What would you do if you had a three-bedroom condo all to yourself on the year's busiest weekend in Park City, Utah? Steve Barsh decided to invite a few of his friends over. And he has a lot of friends.

Vacation rental expert offers tips on avoiding scams

Anthony Lipschitz is the chief executive of iStopover, a site that connects homeowners who have spare rooms to rent with travelers looking for affordable accommodations. With several high-profile cases of vacation rental customers being ripped off -- including, ahem, some of my colleagues -- I wanted to find out how to avoid becoming a victim.

American Airlines: “We want the customer to know what the total cost of the trip is”

Cory Garner is the director of distribution strategy for American Airlines. You may have heard about American removing its flights […]

Ex-TSA officer: “Every new controversy breaks down morale further”

Ron Moore is a former Transportation Security Administration officer at Baltimore-Washington International Airport and whistleblower who has called for better Congressional oversight and training for federal screeners. With some of the busiest air travel days of the year still ahead of us, and with the TSA continuing to insist body scans or pat-downs are necessary, I wanted to know what he thought. Here's our interview.

Virgin America’s Cush: Passengers “should not have to ask” for customer service

Virgin America begins service to Orlando tomorrow. Remarkably, the three-year-old airline has stayed off my radar, when it comes to customer complaints. I asked David Cush, Virgin America's chief executive, how he's done it.

Delta’s Ausband: “Customer service is the core of what we do”

I met Allison Ausband, Delta Air Lines' vice president for reservations sales and customer care, earlier this year in Atlanta after she'd taken over for Perry Cantarutti. I followed up with her earlier this week to see how her new job was going. Here's our interview.

Vail Resorts’ Katz: New EpicMix application is “best of both worlds”

EpicMix is Vail Resorts' newest online mobile application for winter sports, and with ski season just around the corner, I asked Rob Katz, Vail Resorts' CEO, to weigh in on social media and skiing. Here's our interview.
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