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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
Here’s why you should always, always, always read your car rental confirmation
Here’s a cautionary tale about naming your own price for a hotel
A burned-out clutch and a broken down case
Double-booked on Orbitz – but why didn’t they tell me?
Honest passenger withdraws complaint after reviewing her paperwork
She says she paid for a first-class ticket, so why didn’t she get one?
Hey VRBO, what happened to the security deposit on my vacation rental?
Hey United, where’s the refund you promised for our rental car?
Does she deserve a refund for this Princess cruise?
Flags and other funny ways around the 24-hour rule
Hey Marriott, where are my wheels?
Yes, $859 is lower than $766 — you got a problem with my math?
Should I turn down cases because of an entitled attitude?
Hey JetBlue, that’s no way to start a cruise!
Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)
Should airlines charge more for a seat assignment?
Help, my hotel just turned into a Comfort Inn – now what?
Why won’t Delta compensate me for a missed tour?
Hey Royal Caribbean, where’s my refund?
Sacré Coeur! This isn’t the hotel I booked
A hole in the tub at the Holiday Inn – and a “miscellaneous” $500 charge
Case dismissed: Was there really no room at the inn?
Yes, your online travel agency sees E-V-E-R-Y-T-H-I-N-G
A canceled wedding causes an existential crisis
A mostly true fish story with a truly unfortunate ending
Help, my Hotwire hotel was a construction zone
Oh no! JetBlue breaks guitars, too?
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