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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
The control center was on fire, but Travel Guard still won’t pay
Amazon gives customer silent treatment after closing his account – and us, too
No refund for a “dirty, bug-infested, and uninhabitable” condo
Bad manners doom this Comcast case before it makes a connection
Are you too stupid to fly?
“Finally, if all the above fails …”
Paper trail? We don’t need no paper trail!
Dinged with an $1,800 bill from Enterprise – but is he responsible?
American Airlines lost my mother — don’t let them do this again
Hey AT&T, I want my voice mail back!
I reserved two cars, but I picked up the wrong one
Expedia offers ‘free’ cancellation, except for you
Double-booked on Dollar — does CarRentals.com owe me a refund?
A refund in process, but should we get involved?
‘Unless your mother is dead, there’s nothing we can do and this conversation is over’
Denied boarding and turned down by insurance — can I help this reader?
Is Hotwire ‘making stuff up’?
Why our loss is your gain
Is Vacasa’s cancellation policy fair?
“I made it halfway up to the fourth floor before smoke started to pour out of the engine”
Forced to return his Avis car to another location — what’s with this extra charge?
United Airlines gets it dead wrong (but it’s still right)
The American way of following European consumer protection laws
Oops, wrong hitch!
Furious at United because she missed her best friend’s funeral
Government calls out cheaters who booked United mistake fares
He had the promise in writing, but it didn’t matter
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