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Good News Guy
Is This Enough Compensation?
Should I Take The Case?
The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
‘Unless your mother is dead, there’s nothing we can do and this conversation is over’
Denied boarding and turned down by insurance — can I help this reader?
Is Hotwire ‘making stuff up’?
Why our loss is your gain
Is Vacasa’s cancellation policy fair?
“I made it halfway up to the fourth floor before smoke started to pour out of the engine”
Forced to return his Avis car to another location — what’s with this extra charge?
United Airlines gets it dead wrong (but it’s still right)
The American way of following European consumer protection laws
Oops, wrong hitch!
Furious at United because she missed her best friend’s funeral
Government calls out cheaters who booked United mistake fares
He had the promise in writing, but it didn’t matter
Well, why didn’t you just say so?
“Nothing more I can do at this point”
Do I really have to pay $623 for these “scratches” on my Beemer?
Should I be writing about the Lush customer who fell off the IT wagon?
Get it in writing, get it in writing, get it in writing!
Why won’t InterContinental Hotels honor its “best” price guarantee?
No visa and no flight credit – who’s responsible for this mess?
Here’s why you should always, always, always read your car rental confirmation
Here’s a cautionary tale about naming your own price for a hotel
A burned-out clutch and a broken down case
Double-booked on Orbitz – but why didn’t they tell me?
Honest passenger withdraws complaint after reviewing her paperwork
She says she paid for a first-class ticket, so why didn’t she get one?
Hey VRBO, what happened to the security deposit on my vacation rental?
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