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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
My birthday stay was a disappointment. Can I get a refund?
Hyatt closed my account and took all my points
No, you’re not entitled to that. Here’s why.
Making a plethora of complaints often leads to this response — crickets
A self-booking mistake cost this traveler $1,300
He sold his “lemon,” but he still wants Chrysler to pay his damages
A mystery smell costs this hotel guest $200
No documentation — no $2,600 refund
Orkin says there were no bedbugs in our room — so what bit us?
Sorry, but we are consumer advocates, not travel agents
Unfortunately, we can’t help with closed Amazon accounts
Why did Google replace my defective phone with a refurbished one?
I sat through the timeshare presentation so where is my free cruise?
They reopened the plane’s door for us — then kicked us off the flight!
I don’t “trust the Midas touch” anymore!
I don’t like the hotel that was revealed on my Hot Rate deal! Can I get a refund?
Hey South African Airlines, I want $10,000 for my inconvenience!
A missing miles case offers a few hard lessons about loyalty
I checked in and then checked right out! So where is my refund?
This isn’t how a damaged-bag claim is usually paid!
$5,500 was stolen from my hotel room! How do I get my money back?
Westgate’s “hidden’ resort fees ruined my trip to Las Vegas
Help! Hampton Inn accused me of smoking marijuana in my room
Groupon is charging me $725 for a hotel deal that I don’t want!
Why is my delayed baggage only worth $350?
I tried to sell my Target gift card on Craigslist, but instead it was stolen. Can I get a refund?
Please stop wiring money to strangers!
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