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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
A broken kneecap, a denied insurance claim — and a missed cruise
Do I really have to pay for this QR code generator?
No, Swiss won’t assume responsibility for $170,000 worth of samples
Can’t get Beaches resort deposit refunded or transferred
I’m locked out of a room in my HomeAway rental
A “dream vacation” snared on cancel-for-any-reason fine print
Can I double-dip on a lost baggage claim? Serious question.
Need to turn over a New Leaf to restore warranty
HotelsOne took my money — can you help me get it back?
Unless you can remember your friend’s name, you’re on the hook for these repairs
Transamerica won’t pay my medical claim because I wasn’t hospitalized
Am I “justified” in requesting a full refund for my Middle Eastern pilgrimage?
An honest mistake keeps my sister from flying United
No refund from VRBO after cancellation of stay on Jersey Shore? What’s your problem?
Why won’t Trip Mate pay our insurance claim? I mean, the airport was bombed, for goodness sakes
Robbed at my hotel in Paris and Booking.com won’t help me
How not to complain about American Airlines’ customer service (or anyone else’s)
Payless charges for unwanted insurance — but doesn’t leave a paper trail
Another $72 in taxes for my hotel? But I thought we already paid!
Trip Mate cuts it close with definition of “pre-existing” condition
So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points
Why won’t Turkish Airlines refund our airfares after terrorist attacks?
No way out of this MileagePlus size dispute?
Hey United, where are my 180,000 frequent flier miles?
Charged for “nonrefundable” seats after using points for a codeshare
The shelves in my Whirlpool refrigerator keep cracking
Does Craigslist’s anonymity enable those with criminal intent?
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