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The Travel Troubleshooter
A feature about cases that couldn’t be advocated.
We were promised dolphins and apes, but we only got tunnels
Looking for problems where they don’t exist
I didn’t smoke in my room. Why is Hilton charging me a $250 cleaning fee?
No transit visa — and now, no refund
Why won’t you refund my refundable ticket, Lufthansa? (It’s refundable, isn’t it?)
Where’s my refund for the emergency row seats I paid for on Aer Lingus?
500 euros for “third party” damage? Surely you jest, Sixt
Canceled hotel reservation for emergency, but hotel disputed refund
“This mistake falls directly at the feet of Carnival”
Why does Iberia keep rejecting my daughter’s lost-and-found claim?
You have no case because Icelandair says so
American Home Shield refuses repair recommended by its own contractor
After banned flights, Turkish Airlines ignores customer
If I move, do I still have to pay an early termination fee?
Without proof of cohabitation, your case is a lost cause
Here’s an unaccompanied minor case we won’t touch
Ford won’t live up to its promise no matter how many emails I send
“I wasted my time again!”
Another lost luggage case and another round of the silent treatment from Aer Lingus
AeroMexico admits it made a mistake but doesn’t correct it. No refund due.
Allianz refuses flight reimbursement after group tour is canceled
Should Macy’s pull its Santa ad and apologize?
Is CheapOfly.com legit? Read this story before you answer
No paper trail, no case, and absolutely nothing to laugh about
Did Expedia abandon this customer — or did he do this to himself?
I’m dealing with an “unstable, ignorant” landlord. Can HomeAway help?
Florida Blue ignored my claim — could you get them to answer me?
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