Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Has the domestic first-class cabin become one big disappointment for travelers? Bonnie Friedman thinks so. She’s been flying in the front of the plane for years and has witnessed the slow and sad decline of premium service.
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
There are many differences between travel insurance and a vacation waiver. Christopher Benson learned about those differences in a hard way.
When Benson and his wife, Betty, planned a trip to Paris, Orbitz offered them a “vacation waiver” option that looked a lot like travel insurance. But when the Bensons tried to invoke the waiver, it didn’t work as they expected. Lufthansa would not refund their tickets from Chicago to Paris.
If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay, you don’t have to look too far for the reason. Just look in the mirror.
What’s the weirdest thing you’ve ever seen a passenger do on a flight?
If you said, “Change into pajamas midflight,” then maybe you were on my red-eye from Orlando to Frankfurt, Germany, during which a passenger disappeared into the restroom and emerged in a nightgown.
Want to get great airline service even from airlines? Use your “pleases” and “thank yous” – and don’t expect too much.
You can score excellent service, even in the worst condition, by understanding your airline, minding your manners and taking care of a few basics.
If you think your travel insurance policy will protect your upcoming trip, you might want to take another look. Travel insurance doesn’t cover everything. Truth be told, it might not cover anything.
More than one-third of online hotel reviews are fake, new research from fraud detection company Fakespot suggests. The troubling study of phony hotel reviews also shows that you’re more likely to be fooled in some American cities than others.
Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list.
Miguel Barragan made an online auction mistake that cost him $1,250. Or did he?
Barragan, who paid for a TV console, crib, mattress, and several other items through Prime Public Auctions, an auction house in Van Nuys, Calif., says his bid was an error. It’s a mistake he claims Prime Public Auctions took advantage of, ultimately forcing him to pay the full amount.
