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The Travel Troubleshooter
Our column about cases that should — and shouldn’t — be advocated.
Some loyalty! Here’s how Marriott’s best customers got stuck with a $45,000 bill
What’s up with Interval International’s timeshare “upgrade fees per unit”?
How do you say “SNAFU” in French?
Credit card two-step leaves Costco customers sidelined
“Is there anything I can do against the injustice?”
My father passed away, but British Airways won’t refund his ticket
Three days before sailing, Vantage downgraded our cabin — can it do that?
Rebooked by American Airlines for no reason — can I have a refund?
Our Airbnb host wouldn’t pay cash for our boat — or give us a refund
Why do I have to pay to cancel a “non-reservation”?
Restaurant guests sour on Ziosk’s “touch it and you’re charged” payment systems
TripAdvisor booking canceled “to raise the price” for future customers
No good deed goes unpunished after a terrorist attack
Not in the Mood for mislabeled fabric
What could possibly be worse than Comcast? How about Windstream?
Read this before you believe anything a credit card company employee tells you
They lost my check — should I lose my car?
Maybe Global Blue just has a thing for women’s purses
Spilled paint makes this Enterprise damage claim a real whodunit
JetBlue misplaced our luggage and customs mistook it for cargo
How does Spirit Airlines earn failing grades for customer service? Like this.
A “complicated” flight change exposes consumer unfriendly airline rule
United’s flight attendant wrecked my laptop
Refund owed after Vantage Travel cruise runs aground?
Am I the victim of fraud by Arch Vacations?
The ripple effects of human tragedy in Orlando
When an American Airlines passenger is delayed 14 hours, can he hope for international standards of goodwill?
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