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The Travel Troubleshooter
Our column about cases that should — and shouldn’t — be advocated.
As European airlines master their poker face, we’re calling their bluff
Fraud on VRBO strands overseas travelers
A runaround instead of a refund from United
“Am I being scammed by JustFly?”
What to do when the TSA makes up its own rules
Celebrity Cruises doubled my fare without notifying me — who’s responsible?
Some loyalty! Here’s how Marriott’s best customers got stuck with a $45,000 bill
What’s up with Interval International’s timeshare “upgrade fees per unit”?
How do you say “SNAFU” in French?
Credit card two-step leaves Costco customers sidelined
“Is there anything I can do against the injustice?”
My father passed away, but British Airways won’t refund his ticket
Three days before sailing, Vantage downgraded our cabin — can it do that?
Rebooked by American Airlines for no reason — can I have a refund?
Our Airbnb host wouldn’t pay cash for our boat — or give us a refund
Why do I have to pay to cancel a “non-reservation”?
Restaurant guests sour on Ziosk’s “touch it and you’re charged” payment systems
TripAdvisor booking canceled “to raise the price” for future customers
No good deed goes unpunished after a terrorist attack
Not in the Mood for mislabeled fabric
What could possibly be worse than Comcast? How about Windstream?
Read this before you believe anything a credit card company employee tells you
They lost my check — should I lose my car?
Maybe Global Blue just has a thing for women’s purses
Spilled paint makes this Enterprise damage claim a real whodunit
JetBlue misplaced our luggage and customs mistook it for cargo
How does Spirit Airlines earn failing grades for customer service? Like this.
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