Florida Blue ignored my claim — could you get them to answer me?

By | November 25th, 2016

Alan Wolfson’s claim for post-operative equipment hasn’t been processed for almost a year. What does he have to do to get Florida Blue’s attention?

Question: I was insured through the health exchange with Florida Blue for 2015 and part of 2016. I had surgery last December. The surgeon wrote a referral for post-operative medical equipment for my rehab.

I followed the Florida Blue instructions from its site and mailed the forms as directed, but nothing was ever processed. I have made numerous phone calls to Florida Blue and have been passed around from one department to another. They’re clueless.

I have been asked to mail the forms to two different PO boxes and still after months and months, Florida Blue claims to have never received any of my documents. Repeated phone calls to supervisors have yielded no answers.

It has been nine months and I can’t even get Florida Blue to acknowledge receipt of the documents and process or deny the claim. This is very frustrating. Can you help me get a straight answer from Florida Blue? — Alan Wolfson, Delray Beach, Fla.

We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.