You’ve probably heard about Spirit Airlines’ crackpot seat reservation fee. But there appears to be more — much more — awaiting the unsuspecting passenger.
Spirit’s Web site is awash in new surcharges. Some disclosed, some not.
“Can you tell me what this new $10 ‘Web Convenience Fee’ is?” wonders reader Claribel Rivera, who just tried to buy a ticket online.
I have no idea. Maybe it’s something like Allegiant Air’s $11.50 convenience fee for tickets bought online. If it is, then no one has reported it yet, and it certainly isn’t clearly disclosed on Spirit’s site.
Oh, hang on. I just saw this in Spirit’s contract of carriage.
Convenience Fee of $5.00 per traveling customer per one way travel applies to all reservations with the exception of those bookings created directly at Spirit Airlines’ airport locations. All fares are subject to change until confirmed and purchased.
Now, is that the same fee Rivera was being asked to pay, or a different convenience fee? And what, if anything, does it have to do with the seat reservation fee everyone’s been talking about.
Here’s what I do know: Someone from the Transportation Department really needs to look into this mess. Spirit is not shooting straight with its own customers. These fees need to be clearly disclosed at the beginning of the purchase, if not included in the price of the ticket.