TSA watch: Are screeners preying on sick passengers?

The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.

Dorn, a breast cancer patient, was flying to San Francisco, when she was pulled aside by a TSA agent and told she would have to undergo a pat-down.

“I told her that I was not comfortable with having my breasts touched and that I had a card in my wallet that explains the type of expanders, serial numbers and my doctor’s information and asked to retrieve it,” she explains on her blog. “This request was denied.”

Instead, a supervisor was called over, who told her a physical exam was required. She explains,

I was again told that I could not retrieve the card and needed to submit to a physical exam in order to be cleared.

She then said, “And if we don’t clear you, you don’t fly” loud enough for other passengers to hear.

And they did. And they stared at the bald woman being yelled at by a TSA Supervisor.

Her post, which being widely covered online, is just the latest in a series of incidents in which TSA screeners appear to target visibly sick people.

As I read Dorn’s troubling account, I couldn’t help but remember the last time I saw someone who was dying of cancer. It was almost exactly a year ago, and I was visiting Hawaii’s Big Island with my family. We stumbled into a coffee shop, badly jetlagging and in desperate need of caffeine, and happened to sit at a table next to someone who was perhaps a few weeks from death.

The first thing I noticed after we sat down was the book he was reading: Elisabeth Kübler-Ross’ On Death and Dying.

Then I looked up at him and saw all the signs of late-stage disease. He was bald from the chemotherapy and almost skeletal from the weight loss.

He’d come here to die.

I mention this because in many of these TSA incidents, the passenger is as obviously sick as the guy I saw in Hawaii. You don’t need an MD, or to call over a supervisor, to know that the person standing in front of you with no hair really does have a breast cancer, and poses absolutely no security threat — none whatsoever — to the flight she’s about to board.

And there have been many incidents. Too many.

• This summer, TSA screeners gave passenger Lena Reppert a once-over when she tried to board a flight out of Northwest Florida Regional Airport. Reppert was 95, in a wheelchair, and suffering from late-stage leukemia. She was visiting her daughter for what would probably be the last time. Reppert’s daughter said screeners demanded her mother remove her adult diaper. “I ran with her to the bathroom and stripped her down,” she told FOX News. “I got back to the line and just started bawling.”

• Earlier this year, TSA agents in Detroit botched a pat-down of cancer survivor Thomas Sawyer of Lansing, Mich., leaving him covered in his own urine. Sawyer is a bladder cancer survivor who wears a bag which collects his urine from an opening in his abdomen. “Every time I tried to tell them about my medical condition, they said they didn’t need to know about that,” he told MSNBC.

• And in late 2010, during the pat-down craze, Cathy Bossi, a longtime Charlotte, N.C., flight attendant and cancer survivor told a local television station that she was forced to show her prosthetic breast during a pat-down. The TSA screener “put her full hand on my breast and said, ‘What is this?’ “Bossi told the station. “And I said, ‘It’s my prosthesis because I’ve had breast cancer.’ And she said, ‘Well, you’ll need to show me that.’”

None of this should be happening. The TSA’s stated policy on passengers with what it calls hidden disabilities seems pretty reasonable. But apparently its implementation isn’t, in some instances.

I want to give TSA the benefit of the doubt on these incidents. I want to believe they really thought the bald cancer patient wanted to blow up the plane with her breast implants. I want to believe the agents thought the adult diaper contained plastic explosives and that the plastic bag was filled with some kind of combustible liquid.

But I’m having a little trouble with that. Folks, what we probably have here is either a profound lack of common sense or — worst case scenario — TSA agents cynically targeting sick people who fly.

(Photo: foshy dog/Flickr)

  • Sommer Gentry

    I will take that on.  I claim the SOP manual tells agents to target sick people.  This is because sick people have non-normative anatomy: amputations, braces, implants, ostomies, and for each of these, a sick person gets his own special form of TSA torment lined up for them, described in great detail in the precious and secret SOP manual.  The part that makes the TSA’s actions “cynical” is that the TSA has absolutely no method to clear these items even after they’ve humiliated and abused the sick person.  There’s no way for TSA to check the contents of an ostomy bag, and they don’t try.  There’s no way for the TSA to differentiate between a medical appliance and a dangerous object.  I heard a security expert give Congressional testimony verifying that these things can not be discerned just a few months ago.  So, yes, the TSA is cynically targeting sick people.  They harass sick people for no security benefit – only for the theatrics of it all.

  • cjr

    Hey, MeanMeosh, what do you want to guess TSA’s response has been to the women that prompted this article?

    http://overheadbin.msnbc.msn.com/_news/2011/10/03/8122569-mastectomy-patient-upset-over-tsa-pat-down

    “”We strive to treat every passenger with dignity and respect. In this
    case, that may not have happened … All passengers may request private
    secondary screening. While an initial review indicates that proper
    screening procedures were followed, we regret that this passenger did
    not have a positive experience.” ”

    If TSA truly regretted this situation, then Pistole and Napolitano would’ve thrown themselves off of buildings long ago because of thousands of stories out there just like this one.

  • cjr

    At this point, I wouldn’t trust the courts to help out, as they’ve done next to nothing lately to safeguard the rights of Americans.

  • http://profiles.google.com/leeannewrites LeeAnne Clark

    Totally agree with you that the whole thing is security theater that makes passengers extremely uncomfortable for zero security benefit.

    As for the timing, these reports have been coming out for years…and have gotten exponentially worse since the “enhanced pat-down” was instituted in November of last year. New reports come out on a regular basis. The one in this story obviously just happened.

    I personally have been subjected to two humiliating and abusive sexual assaults in the past few months – one in March, and one in July. Not every grope-down has been so abusive – I’ve taken several other flights in which the grope-down was done reasonably respectfully, even if they did mean that I had to allow a stranger to touch my body in intimate ways that I found uncomfortable. But for those two particular flights, the gropes involved full hand-on-genital contact, done abusively, and involved public humiliation as well (for example, screaming “I can’t screen this lady! She won’t let me screen her!” when I flinched every time she jammed her thumb up in my vagina).

    In another case I was wearing a medical device (a large back brace due to recent back surgery) that I was instructed NOT to remove…and yet the TSA agents initially demanded that I do so. When I refused, they made me go through two complete pat-downs, one by a regular TSO, the other by a supervisor, which involved pressing so hard on the brace over my recent surgical wound that I cried out in pain, even though I specifically told them NOT to push on that area.

    I wish I could believe it’s only a few bad apples. Unfortunately, my personal experience says otherwise.

  • Joe M

    Those assessments often do not fit those who are targets of bullies. 

    Individual TSA agents may have been the target for a bully and are exacting revenge.  But you’re doing no justice to them or actual victims of bullying by making that generalization across the board.

  • Joe Farrell

    No – filing a lawsuit stops the conduct – especially if the individually is personally liable in egregious situations - 

  • Daisymae

    Exactly!  In addition, John and Janet keep circulating their “evidence” that terrorists are planning to use prosthetics and medical implants to smuggle bombs onboard airplanes.  In that way, they literally target people with prosthetics and medical devices.

    John Pistole is the mouth of the TSA.  His words are just as responsible (or even more so) for the actions of the individual agents as any written manual.  It is unlikely that many of these illiterate and semi-literate agents have read the manual but they certainly have heard their fearless leader pontificating on the dangers of all those sick and disabled people.

    Yes, TSA is targeting sick and disabled people.

  • Daisymae

    LeeAnne,

    Did you see that one of the women who posted on the ACLU list had the same experience that you had?  The agent shoved her thumb into her vagina…through her jeans no less.  Can’t imagine how much force it must have taken to do that.

  • Daisymae

    LeeAnne,

    Did you see that one of the women who posted on the ACLU list had the same experience that you had?  The agent shoved her thumb into her vagina…through her jeans no less.  Can’t imagine how much force it must have taken to do that.

  • Daisymae

    Most likely these judges are receiving kick backs or are somehow indebted to politicians or other powerful people who have a financial and /or political interest in all this.

  • http://profiles.google.com/leeannewrites LeeAnne Clark

    Probably about as much force as the agent who did it to me. Trust me – it was horrifying. And apparently we’re not allowed to show any type of reaction – every time she did it I flinched ( because it HURT), and she would jump back, throw her hands out and scream “I can’t screen this lady! She won’t let me screen her!” Finally she stopped the whole process and told me that they were going to have to escort me out of the airport if I wouldn’t let her “screen” me. I kept demanding that she call an LEO, but she wouldn’t, she just kept threatening me with escorting me out of the airport. I refused to leave – I was NOT going to miss my plane – and she finally called over a supervisor, who then proceeded to grope me ALL OVER AGAIN, including all the parts that had already been groped. This one at least didn’t shove her thumb up my hooha, so I just stood there and took it, trying not to flinch.

    But then, when I was trying to gather up my things to leave, the supervisor kept trying to TALK to me! I asked her if I was now “cleared”, and she said yes, so I said “Good, then I have nothing more to say to you, and no interest in hearing anything you have to say to me. Goodbye.” She kept after me as I put my shoes on and collected my belongings, though, and I just kept repeating “Goodbye. I have no desire to talk to you. Goodbye. I have no desire to talk to you.” Then I just walked away from her.

  • Daisymae

    Horrible!  So typical of sexual predators that they have to convince themselves that you “liked it” or it was “for your own good.”

    I’m so sorry that happened to you.  This is why I am so terrified to fly now.  Fortunately, I do not have to fly for a job.  I am simply missing out on my God-given right to travel around my own country.

    My husband and I both have disabilities and I am too frightened to put myself in that vulnerable position.  So no more flying for us.  I dread to see when these predators will branch out into places we cannot avoid.  I don’t know what we will do then.

    My heart goes out to you and your mother for all you have had to endure from these criminals.

  • http://twitter.com/elegant_erica Erica

    TSA responded to Lori’s incident on the TSA Blog and apologized, but to me that rings hollow.
    Specifically, regarding Tom Sawyer… He accepted the personal apology from
    TSA chief John Pistole, who told Mr. Sawyer there would be more training
    to help airport screeners better understand the medical condition.
    However, Mr. Sawyer recently reported that nothing has changed.
    Hollow is as hollow does.
    After seeing repeated stories
    of incidents involving travelers with medical conditions, I am becoming
    more and more convinced that, one of these days, the TSA is going to be
    responsible for the death an innocent person. We should be scared more
    of that than terrorists.

  • Nobody12345

    Please stop stereotyping people suffering from depression as suicidal and dangerous. 

  • Linda Bator

    Umm – in case you didn’t notice — profiling HAS been called harassment by those being profiled!  DUH!

  • Linda Bator

    Just went thru one in Detroit 2 days ago – the agent had me turn around to see the 5 areas lit up that she would patdown, and was cosniderate and nonsexual at all times.  My arms and hands have a rash, and the scanner may have had a problem with that — she was never rude or confrontational, and wanted me to understand the reason before I agreed to it.  Not a problem at all.  The better trained they are, the less problems there are as well.

  • Humiliated in Vegas

    I am almost reluctant to make this post, but 2 weeks ago I had such an unpleasant experience with a TSA “pat down” that I guess this is as good a place as any to mention it. Let me first say that I am a middle-aged male consultant who travels frequently, over 2 million miles so far. I don’t commonly have problems with the TSA or any type of screening. I should also say that I don’t want to use the scanners because of both radiation and privacy concerns.

    I was going through the Las Vegas airport and asked for a search instead of the scanner. They had me wait until a male TSA agent came over and we went over to a screening area. The agent asked me if “I had any sore or sensitive areas that he should be aware of”; I responded, I guess partly in jest, that most peoples’ genitals were sensitive, but since I expected he wouldn’t be touching them there wouldn’t be any issue. He then said, in an intimidating voice, twice, “do we have some kind of problem here?”. I guess at this point I probably should have requested another screener. I politely said no, and he proceeded.

    As he ran the back of his hand up my right thigh, he not so gently “whacked” my right testicle, painfully. I was shocked, and he then proceeded to do it again on the left side. He then looked at me with a sneering expression, knowing that I couldn’t prove anything, and almost daring me to do or say anything. Given the way he hit me, and the way that I flinched in response, there is NO way this could have been accidental. Needless to say, I was both shocked and in pain.

    It took all of my self-control not to pile onto him and start punching, but I knew that would only get me in trouble. I briefly thought about going to a  supervisor or the police, but I had no proof, and I had to catch my flight. So I just got out of there as quickly as possible.

    I can’t tell you how upsetting and humiliating this process was. In my mind the only correct response would have been pounding this guy. I feel I have no recourse and these thugs can do whatever they want to us. I ask any man reading this, how would they react if someone deliberately hit them in the testicles, twice? Unbelieveable.

  • http://www.facebook.com/sommer.gentry Sommer Gentry

    I am so sorry that this immoral traitor physically attacked you in such a vile manner.  You did not deserve to be treated this way.  No one, no one ever, deserves to be treated this way. I apologize most profusely, because these things are being done to innocent people in my name, supposedly to protect me, and being done with my money!  We all are paying for him to hit you in the testicles for no reason, and I’m sick with anger and at my wits end about how to make it stop.  It would help if you would file complaints far and wide, with TSA directly, with your congressional representatives, with ACLU, with the U.S. Travel Association, letter to your local paper, and so on.  I’ve done all these things and I think public pressure will make a difference. 

    If you watch the Andrea Abbott arrest video that TSA released, you can see the screener slam her hands into a 14-year-old girl’s vagina so hard that the girl flinches as she’s lifted off the floor.  This bully hit the girl 4 times in the crotch.  TSA, stop hurting people!

  • Lisa Simeone

    The bad apple theory doesn’t fly.  I have documented thousands of cases of TSA screeners assaulting passengers.  Have posted the link here many times.  Here it is again:  
    http://www.travelunderground.org/index.php?threads/master-lists-of-tsa-abuses-crimes.317/

  • http://pulse.yahoo.com/_3NEI5VPR3OHW6EUIOQC54YZFEE Joseph Daniels

    This seems common practice for me in the USA.  I’m USAF retired due to disability from Viet Nam plus various metal parts from two severe accidents.  It is so common for me that I just let them do their thing including offering to show gluteus maximus surgical scars from my left side hip replacement.  Always offer to do this in public not their little cubical. Since my shoes, usually sandals, are off all the surgical scars on my right foot and shortened right leg are clearly visible.  This after using my USAF Retired ID card and passport for Identification.  I’ve been offered scanning but refuse since I have had so much medical radiation and will have more.  If TSA has the nerve to ask I’ll show them my buns and do it while everyone around can see them.  Way more important people, e.g. nurses and doctors, have seen my nether regions, I really want to embarrass TSA.  Real thank you from our government serving the country.  Even more interesting is that travels have taken me to Europe, North Africa and Asia where I have never been treated like the TSA does to me and many others.

    Does anyone have a real idea of how often real threats are caught by TSA?  Not the little stuff but real threats are found.  Also how often do TSA searches cause travelers to miss flights?  How do the airlines handle this?  So far I have missed flights in the 1980′s and in 2009 due to TSA but it comes close often.

    Now about the time I ended up kneeling on terrazzo floor at O’Hare because Dolly Dimwit Trainee did not know what a CPAP was and my doctor’s letters (plural) were inside the case.  A supervisor helped me up and apologized.  Went through the same drill at the gate when the TSA started doing random secondary checks.

    Life while traveling by air is so exciting.  First travelers have to get to the plane.

  • Daisymae

    It’s an outrage that these dimwitted lowlife thugs have the power to treat one of our nation’s veterans like this!  Thank you for the incredible sacrifices you have made for our country.  I’m deeply sorry that our government is so ungrateful for your service.

  • Joe Reynolds

    One does have to remember a person with little time to live buying a large travel insurance policy and blowing up a plane so the remaining family members will reap the insurance payment. They figure they are going to die anyway. TSA people could be more human however and explain this. I think most people would not be so resistent if they would think in this direction.
    TSA could be more considerate.

  • Celt12377

    This story is completely false on a number of levels.We’ll start with the basics:- Airlines are required to transmit passenger lists to the United States prior to their departure, as per the TSA Secure Flight program- Abdulmutallab would have been required to provide his passport number to the airline prior to receiving his boarding pass- Passenger security screening at Schiphol Airport is conducted at the gate for all non-Schengen Flights, passengers must provide a passport and boarding pass to clear securityNow onto to the not-so basic aspects of this story being completely false……entering the United States as a refugee falls under the US Citizen & Immigration Services Section 208 of the Immigration & Naturalization Act, as created in 1952Under USCIS Section 208 Abdulmutallab would have been required to fill out substantial paperwork proving refugee status. This paperwork cannot be filled out the same day as a flight, and certainly not at the airport. Paperwork, like all governmental paperwork must be processed and proper documentation will then issued to the person seeking to enter the United States with refugee status.If Abdulmutallab were seeking Asylum status in the United States, he would have been required to already be in the United States, with a legal entry, then beginning the asylum status process.Airport and airline staff aren’t authorized to overrule United States immigration laws. Airlines are very careful about passports and visas, as any airline that transports a person to the United States (or any other country) without proper documentation is not only required to cover the costs of flying the person out of the United States for deportation, but also faces significant fines levied against them.No airline wants to deal with deportation or fines.All relevant information pertaining to the rules and regulations regarding USCIS Section 208, INA, have been verified with Chief Ron Smith of U.S. Customs and Border Protection in Washington, DC.It has previously been established that Abdulmutallab held a Nigerian passport and a valid Visa to the United States issued in June 2008, valid through June 2010. With more than 6 months left on Abdulmutallab’s Visa to the United States his legal status to board the flight would not have been challenged by the airline.As the facts surrounding Umar Farouk Abdulmutallab and Delta Air Lines Flight NW253 continue to unfold it is important to be factual on important issues, such as those pertaining to security issues.Happy Flying!

  • Anonymous

    I am a breast cancer survivor. I was traveling alone in August of 2011 after a grueling four months of chemo and six weeks of radiation. I was frail and bald; however, I was singled out from hundreds of people for a random “search” in an Orlando airport. I was in tears and humiliated. The three men who were TSA agents were rude and mean. There was a lady TSA agent who gave me a paper towel (they didn’t have tissues) and was nice to me. It makes me sad that we have allowed this practice in our country. Everyone, from flight attendants to passengers were kind and gracious, but the TSA agents were terrible.

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