“There are no polite words to describe what I feel has just been done to me”

By | May 14th, 2009

No industry piles on the fees and surcharges like the car rental industry. Yes, they have their reasons. And yes, they have competition from airlines, which haven’t met an ancillary fee they don’t like.

But sometimes it’s useful to watch the rubber hits the road, so to speak. I’m talking about a postmortem on a real car rental bill.

Like Paul Irvine’s. He recently rented a car from National at Bush Intercontinental Airport in Houston, which is one of the most notorious places for car rental fees.

Here’s the damage:

5 days @ 38.50 per day = 192.50
FSO = 32.32
Customer facility charge = 15.00
National busing recovery fee = 4.49
Concession recoup fee = 26.78
Sports venue tax 5% = 12.43
Veh lic recov 2.34 per day = 11.70
Veh rental tax 10% = 25.05

Total = 320.27

That’s some bill!

Irvine can hardly believe it.

I can’t fathom which of the above constitutes sales tax, analogous to what one would expect to pay when buying a meal or a shirt but the difference between the rental charge itself and the grand total, composed of additional taxes and charges ripped out of an unsuspecting consumer, is $127.77. This represents approximately 40 percent of the overall cost. There are no polite words to describe what I feel has just been done to me.


It is simply unbelievable that a company can get away with the kind of charges they willingly tack on to a customer’s bill to fatten their own bottom line and that, in addition, they can be coerced by a local, state or federal government entity to extract even more blood to pay for their own programs which have not survived a simple cost-benefit analysis to the extent that they could be funded out of general tax revenues.

There is something seriously wrong with the financial machinery of this country and the inter-relationships between private wealth and the public purse. I’m wondering what can be done to lift the veil on this kind of robbery so the public can be better protected.

I couldn’t have said it better myself.

This is one of those rare cases when I feel that the victims aren’t just renters like Irvine, but the car rental companies, too. When 40 percent of the money you take from your customers goes to taxes and other fees, you aren’t a car rental company anymore. You’re a quasi-government agency that collects taxes from unsuspecting travelers.

This madness has to end.



We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.