Thanks to EpicMix, everyone knows what you did last winter

Radio-frequency identification (RFID) technology isn’t new, even to the travel industry. Resorts have been using RFID to help guests keep track of each other for several years.

But I’ve been following Vail Resorts’ new EpicMix application with some interest. As a consumer advocate, any technology that can be used to improve travel gets my attention. And I love the way social media — which is a central part of EpicMix — has the potential to make your vacation better.

At the same time, I’m concerned with the privacy implications of any gadget that knows where you are.

EpicMix is a lift-pass system that tracks your movements on the mountain and then allows you to retrieve them online, awarding you Foursquare-like badges for your activity.

Here’s a video that describes EpicMix.

I’ve had a chance to use EpicMix at several ski resorts since January and have heard Vail Resorts executives address some of these issues at a conference.

Let me jump right into the most controversial one: You don’t have to use the RFID feature in EpicMix. In fact, some skiers have removed the chips from their passes because they feel it’s no one’s business but their own where they go skiing.

It might be impractical to offer a no-RFID version of the Epic Pass in the future. But I’m sure any ticket agent will help you cut away the chip so you can ski anonymously. Here’s more on EpicMix’s privacy policy.

For the rest of us, EpicMix offers a glimpse into an interesting future that could apply to all kinds of travel experiences, from cruises to resort hotels, to yes, TSA and customs screening. I don’t want to spend too much time on the latter point, except to say that I’m sure our friends in Washington are curious about all this.

Scroll back to the top of this post and you’ll see my dashboard from Vail’s Snow.com site, where I can track all of my movements. It’s pretty self-explanatory.

The display indicates that I’ve skied at two trackable resorts, Heavenly and Vail. You can see the amount of vertical feet I’ve traversed and when. I’m not the world’s most aggressive skier, but in fairness to me, there’s some data missing. Not every run showed up on here, probably because my pass was unscannable today (I put it deep in my jacket).

EpicMix awards you “pins” for your skiing. They’re visible on the far right of my screen. The “10th Mountain Division” pin is for visiting Vail the first time with EpicMix, for example. The “Hang Ten” badge next to it is for skiing more than 10,000 vertical feet.

There’s also a rewards program associated with EpicMix, and of course you can allow the system to share your skiing accomplishments with your friends on Facebook or Twitter. All of these are designed to make the experience “stickier” — in other words, to make you want to keep coming back, sharing your ski history with friends and spending money on hotels and lift passes.

I think this technology is in your future, even if you don’t live anywhere near a mountain.

Imagine the applications of RFID in the gaming industry, the cruise business, for all-inclusive resorts and even airlines (just think, no more lost baggage!). Some of these applications are already being deployed.

What Vail Resorts has shown us is that you don’t need a computer science degree to use RFID technology. The EpicMix web interface is user-friendly and uncluttered. I like the fact that you can just use the Epic Pass as a simple season pass if you want, without sharing the data with your friends or Vail Resorts.

People who are familiar with EpicMix’s development say there’s more in store (one insider referred to it as “stage two”) that should be launching soon, incorporating new, as-yet untold features.

I’ll be interested in seeing the next version. I have a feeling I’m not the only one.

  • Jesse

    Good implementation the only thing is balancing out the security and privacy that goes along with it

  • http://camelsandchocolate.com Camels & Chocolate

    I used my EpicMix all winter at Heavenly (we bought the Vail Resorts Heavenly/Northstar season pass), but am stoked to use it again at Keystone this next week as I’ve never skied Colorado before and, let’s be honest, the RFID technology is pretty darn cool.

  • Tom

    Disney looked into adding RFID to your theme park ticket and then selling you a video that combined b-roll on the park with clips of you and your family at various places in the park.

  • cjr

    “Good implementation the only thing is balancing out the security and privacy that goes along with it”

    Which will be a constant battle, because in the end the consumer will likely have little to no control over how their information.

    Just look at all the problems with privacy on Facebook. Facebook is doing everything they can to collect information on you, and then sell it to the highest bidder. They don’t care about your privacy, and if they had their way, you would in fact have none.

    And then look at the uphill battle to get RFID and other technologies into passports and such.

  • KennyS

    I work at a large Medical center in NYC and we have been using RFID for years. For several years newborn arm bands have had an RFID and and alarms go off if a baby is near an elevator or staircase. Over the last few years we have expanded the detectors and put them on equipment so it can be located. More recently all patient armbands have RFID’s in them.

  • Rich

    I live in the Vail area, and use EpicMix to track my vertical and days on the mountain. Though I don’t work for Vail Resorts, it’s known that the ability to check on employees (who all receive a free season pass) is just as important to Vail Resorts as enhancing the user experience for visitors to their resorts. Calling in sick on a powder day is a mountain town tradition and Vail Resorts can call out employees when they do. I love the technology, but watch out!

  • Carrie Charney

    Probably could have located my neighbor’s son’s body in a timely fashion. It was his parents, who went to search for him, that actually found him, when authorities couldn’t, months later after the snow covering his body finally melted.

  • Dale

    U missed one major point. Skiing/riding is well known for people calling in “sick” on a powder day. I’m waiting for the first person to be fired for calling in “sick” and then having epicmix report they “checked in at Vail” to their boss and coworkers via facebook or twitter.

  • D-Money

    Why fumble for your passes and/or tickets when they can simply place the RFID chip someplace more permanent, such as your hand or your forehead.

  • Eric

    @Dale. Not to mention the possibility of the system getting hacked and a list of names and addresses being posted online so the crooks know who is on vacation.

  • tz

    They scan your employee pass in any case, so calling in sick then skiing is out of the question even before epic mix was put in, unless you buy a ticket, in which case they issue a card that they track, but don’t necessarily know it is a VR employee.

  • http://profile.yahoo.com/NN5DDO5DDY46AHVIPKTPA7VDXM Earleen

    Let me pick up where we left off the last time we talked. At the end of our interview, I mentioned that I had several family members who haven’t skied and were not interested. And I asked you how I could persuade them. You recommended showing them one of your resorts, which is, in fact, what I did. And now they’re hooked. So, I guess to follow up on that, how do you keep families interested in a mountain resort experience?

    It’s great news to hear you and your family are hooked on skiing. At our five world-class resorts, Vail, Beaver Creek, Breckenridge, Keystone and Heavenly, we try to offer a variety of family programming and activities for children of all ages — both on and off the snow — to give families the best possible experience at our resorts. Plus, the nature of doing activities together like skiing, snow tubing, ice skating, and attending unique family events like Kidtopia at Keystone Resort gives parents an opportunity to spend time with their kids to create those lasting family vacation memories.

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