Spirit Airlines’ customer department may have all but shut down, but its employees still got spirit.
Airline insiders, upset that their employer has more or less shuttered its call center, have taken it upon themselves to send me the names, numbers and e-mail addresses of the Spirit employees who can help you.
We’ve been here before, folks. This is a bad sign for Spirit. A very bad sign.
I’m not surprised it’s come to this. Check out Spirit’s organizational chart. See any positions dedicated to customer service? Neither do I.
So who are you gonna call? Here are a few people who might be able to help:
Jeff Carlson, vice president of flight operations
Greg Kappen, senior director of flight operations
Patsy Carlin, senior director, inflight & talent acquisition
Heather Harvey, customer service manager
Note: Heather’s direct line is (954) 447-7957. If you get through to the phone tree, the transfer extension is 4957.
Denise Masella, executive assistant to Ben Baldanza
Keep in mind that e-mail addresses and phone numbers change quickly at Spirit. I would expect these addresses to be “revised” soon so that you can’t get through to the airline. But until then, these people might be able to do something for you.