And the other bad news? Despite suggestions that it might refund your money if your flight’s canceled, the airline apparently wants to keep all of it. Even if you don’t fly.
In a new release this morning, the company promised grounded passengers either a refund or “future flight credits for customers for the full amount of their unflown flight purchase” plus $100 in future flight credits.
So far, I’m hearing that it’s just offering credit.
Spirit is absolutely allowed to do that. The only mention of a strike in Spirit’s contract of carriage — its legal agreement between you and the airline — is in section 4.8 under “Refusal to Transport”
Spirit may refuse to transport, or remove from any flight, any customer for the following reasons:
4.8.2. Whenever necessary or advisable by reason of weather or other conditions beyond its control (including, without limitation, acts of God, labor disturbances, strikes, civil commotions, embargoes, wars, hostilities, or disturbances) actual, threatened, or reported.
In other words, as I mentioned in a previous post, Spirit has no obligation to do anything for you. Period.
(Section 9.2, which addresses involuntary refunds, suggests the airline may owe passengers a refund for canceling the flight, but Spirit seems to be arguing that the rule doesn’t apply during a strike.)
While Spirit’s decision is completely legal, it is morally wrong. If I order a meal at a restaurant, and the kitchen staff goes on strike, I don’t have to pay for the food I never was served. Why should this be any different?
Given all that, reader Sam Wyrick wants to know what his options are. His weekend flight from New York to Myrtle Beach, S.C., was canceled at the last minute, and he had to buy a new ticket on US Airways. Total cost: $1,220.
Two different Spirit reps–one on the ground at LaGuardia, and one at a call center had stated that if Spirit canceled our flight we would be called and rebooked, on another airline if necessary. But the airline site only offered a credit.
I am going to try to recoup our actual damages. I have read their contract of carriage (which of course no one ever sees in advance) on your site, which disclaims any responsibility to reimburse the passenger for the cost of rebooking on other airlines. Any advice?
Unfortunately, his options are limited. Airlines aren’t required by law to accept passengers from carriers that have been grounded because of a strike (there use to be one, but it expired). The credits are of limited value, and will almost certainly expire in due time.
How about a credit card dispute, as some have suggested?
Not a bad idea, but if it’s been more than 60 days since the purchase, the odds of prevailing are not good. Under the Fair Credit Billing Act, you have to make a claim within two months. Many airline tickets are booked with longer lead times, which means you’re pretty much out of luck.
Here’s another common problem: Kim Bailey is scheduled to fly to Mexico on Spirit later this week for a wedding. The airline is striking until Wednesday. What to do?
I can’t wait until the 16th and take the chance on the pilots returning to work.
I have made attempts to speak with the subjects who answer the 800-number, but they are extremely limited on the information given out. I am requesting my money be returned to me so I can please make other arrangements, there are only four seats remaining on a JetBlue flight with the same time frame as the Spirit flight was on Thursday.
I have been a nervous wreck since Saturday and need to take care of this right away.
I’d be a nervous wreck, too — especially if it was my wedding.
My advice is to book that JetBlue ticket now. If you’re within the 60 days, dispute your credit card payment to Spirit and be done with it. But whatever you do, don’t believe that a resolution to this strike is imminent.
No one knows what’s going to happen next. Anyone who claims to, and doesn’t belong to Spirit management or the pilots union, is full of hot air.
Good luck out there, fliers.
Update (6/15, 10:15 a.m.): The strike continues …
As a result of its pilot union’s decision to strike, Spirit’s flights are cancelled through Thursday, June 17, 2010.
Spirit is processing future flight credits for customers for the full amount of their unflown flight purchase, and is also giving them a $100 future flight credit.
Customers who prefer a full refund instead may call 1 (800) 772-7117 for assistance.
(Photo: V idiot/Flickr Creative Commons)