JetBlue flight attendant who bailed after passenger confrontation: “Your carry on drama ain’t worth that to me”

I‘ve been following the coverage of Steven Slater, the JetBlue flight attendant who bailed out of a parked aircraft after a profanity-laced confrontation with a passenger about his luggage, with some interest.

It’s a curious story, and while reporters congratulated themselves for finding Slater’s MySpace and LinkedIn account, they may have overlooked the richest source of information: his apparent profile on Airliners.net, the industry discussion site where he goes by the handle Skyliner 747.

A review of his postings reveals that he’s a former TWA flight attendant with a history of commenting on luggage issues. At one point, he even seems to indicate that he’s considered exiting an aircraft in an unauthorized way. I’ll get to that in a moment.

For now, here are a few memorable Skyliner 747 posts. Bear in mind that the profile appears to be a perfect match, but like all online discussion groups, there’s a certain amount of anonymity that makes it difficult to confirm this is the right Steven Slater.

In a discussion about carry on baggage, he comments about a coming luggage disaster.

The advent of wheeled luggage was a huge turning point, bit more importantly, the airlines have created a monster. Lousy bagggage handling, theft, and now gouging with bag fees, why WOULD anyone want to check a bag?

Add to the our collective laxidasical approach to enforcement, and you get a disaster. At the end of the day, the airlines have to step it up. I hate to be bag nazi when i work a flight, but I feel if I am not, then I am letting down all those who cooperate and thry to help out as well. I have obligation to them, and also to the next crew so the passenger doesn’t say “well on the LAST flight they let me”. Well maybe so but that was a 747 and this is an E190 and blah blah blah..

The comments also reflect his attitude toward passengers and their luggage:

As a flight attendant I am very sympathetic to and thankful for the responsible travelers that plan and pack accordingly. I do feel strongly that if a customer chooses to bring two pieces of baggage aboard, the second must go under the seat. Bring one, put it up, fine. Bring two, you gotta share, buddy.

Slater seems to have a thing for carry-on luggage. In another discussion, he proposes a modest solution.

My $0.02 as a frequent traveler. There is a simple solution to this problem.

1. Require everyone to put their luggage into bins as they go through security. If it doesn’t fit in the bin, you *have* to check it.

In another posting, Skyliner 747 shows what appears to be a darker side — perhaps a premonition to the explosive confrontation that was to come.

Seriously, buddy, what is with the hostility. You are really getting nasty and I am at a loss as to why. You are absolutely 100% correct that the cockpit has many pre-flight duties and yes, they too, are unpaid. I do not feel that is right either. I believe people should be paid for what they do. ALL of what they do regardless of whether it is a F/A, pilot, janitor, butcher, etc.

Finally, is he contemplating what might happen if he exits the plane in a way that isn’t authorized in the following quote?

$1,000 fine if I get off the plane. Your carry on drama ain’t worth that to me.

As I mentioned, it’s difficult to verify with 100 percent certainty if Skyliner 747 is Slater. If it is, then it begs the question: Should JetBlue have seen this coming? I mean, here’s someone who appears to suggest that he’s going to jump off a plane, who seems to have some anger issues, and is fixated on luggage.

Could this have been prevented?

Update (1 p.m.): I’ve revised this post after receiving extensive feedback from readers, including some emails from Slater’s friends and acquaintances. My narrative voice may have been a little judgmental in the first draft, and as many commenters have mentioned, we don’t yet have all the facts. Point taken.

(Photo: Drewski2112/Flickr Creative Commons)

  • Eric

    Obviously the problem is not baggage fees, but a proper upbringing. Clearly the passenger who insisted on collecting his things prior to the airplane coming to a stop lacks one. Tonight’s evening news had a woman quoted as saying “You know at the end of the day, the customer is always right, so you should give them what they want.” Sorry sister, not when it’s illegal and/or dangerous. People need to understand they are insignificant in the grand scheme of things and aren’t that important. As Dustin Hoffman said in Hook, “I want I want I want, me me me, mine mine mine, now now now…” If only a bedtime story still worked to “…shut you up.”

  • Christopher Elliott

    @Lois, they were making such a big deal out of having found Slater’s MySpace pages, and I don’t think pointing that out is the same as “tearing someone else down”. Critiquing their shallow reportage that lacked any understanding of the airline industry — now that would have been tearing someone else down.

  • Carver

    I’m with Joe

    I am very skeptical about the FAs story. If the passenger had really done as the FA suggested, I would think that the passenger would be in jail somewhere. Since it appears that he is not, the FAs story was likely false.

    AS far as FA taking crap from people, welcome to adulthood. Everybody takes crap for a living. And everyone feels that the crap that they have to deal with is special crap.

    Well, get over it.

  • Barbara Howell

    Frankly it is time someone made a stand. I get really miffed at all that carry on too & the stewards/stewardesses NEVER take a stnad. Last time I flew to London I had a carry on-quite small (no checked) & since I am in my mid 70′s with a bad back I requested a little help from the steward. He bluntly told me that all carry ons must be lifted by the passenger-no help available. well I got it up there but maybe he has a point.

  • DannyDeranged

    I think you’re making a big deal over nothing. Part of the whole anonymity thing with message boards is that people tend to vent more on them. Not to mention, everything he said seemed rather calm, anyway. He clearly has an issue with people being jackasses, but so do most people with kinder dispositions. And he appears to have people being jackasses when he’s working. If you /don’t/ have an issue with people being jackasses in your work space, you’re lying or a saint. And you’re not a saint.

    And on top of all that, I’ll go on record saying that I’ve had several unpleasant words with a few of my clients before.

  • Barbara

    My office mates and I are rooting for this guy. I think he tapped into the “enough already” zeitgeist. I’ve seen some insanely rude behavior on planes, and I honestly can’t believe it hasn’t happened already.

  • http://flightwise.com.au Les Posen

    Unfortunately, the selective quotes of Slater’s alleged Airliners.net posting don’t allow one to see the context in which he allegedly responded. To me, they seem calm yet assertive to others in the discussion thread who may have put forward either unsubstantiated claims, or those without insider knowledge of aviation safety of FA duties and responsibilities. Somehow, I don’t think jetBlue would act on anonymous attributions even if they were alerted to them; it would require substantial investigation before standing Slater down. There will be some good that will come from this, perhaps at Slater’s cost, and that is a public review of the role of cabin crew as safety officers and rules regarding onboard luggage management, as well as pax out of seat when directed to remain seated.

  • kat

    “the customer is always right” is wrong. used to be most rules were around for a reason, but these days such random senseless shit is unblinkingly enforced that darn it, everyone wants to be an exception to the rule.

    we’re being pushed into tighter and tighter corners by those making unreasonable rules, by those who need to keep us obedient, and by those telling us over and over that we are always right, and special, that we are exceptions to the rules, our booty/cash/connections make us more special than everyone else around us. well dammnit somthing’s gotta give, the rules, the keepers or the cattle.

    methinks mr. slater is just the tip of the iceberg.

    ps trolling around this guy’s trail is just rude. know why there are anonymous screen names? get a clue, get a life, the man has a point, is human and obviously getting on the pa and going ballistic is not something that happens in one day, its a build up of shit that cracks ya.

  • http://none Scott Darby

    It’s not fair to characterize Slater as someone with anger issues.
    It is obvious that he’s someone who is an abuse victim.
    It’s also well-known that most or all airlines have treated flight attendants and pilots very badly for a long time. Then add the rude passengers to that.
    Then think about that going on for a couple of decades or longer.
    Then remember he was assaulted physically and chose not to respond physically, which is remarkably restrained.

    Scott Darby
    Providence, RI

  • http://theconnaught.in Hotels In New Delhi

    I am very skeptical about the FAs story. If the passenger had really done as the FA suggested, I would think that the passenger would be in jail somewhere. Since it appears that he is not, the FAs story was likely false.

    Well, get over it.

  • Jeff Paintner

    He opens an emergency chute, walks across the tarmac, walks through the terminal, passes security, takes the air tram to the employee parking lot (which is quite a distance from the airport) and drives home. Only THEN do authorities catch up with him. Makes you wonder if airport security was taking the day off.

  • Lori

    Steven Slater was doing his job. He was enforcing rules that JETBLUE and the FAA require him. The passenger was interfering with his duties. Shame on her for her actions and vulgar mouth. She should be the one in “hot water” for failing to comply.

    Flight attendants are verbally abused everyday and , yes, typically, they have thick skin and shrug it off. Although Steven’s “exit” may have been extreme, I do applaud him. Enough is enough. The customer is not always right.

    Yes, airline travel is stressful for the public these days, but it is also stressful for the crew members. They are there for our safety …. not to be treated as a punching bag or verbally abused.

    Why can’t we all just get along? Be nice and follow the rules . :)

  • robsjcfll

    I am unemployed but willing to donate $20 to this guy’s defense fund. Flight attendants have a great deal of responsibility yet are so very underpaid. I am SICK of fellow passengers (and chain store customers) ahead of me who violate the rules..Carry-on luggage weighing 80 pounds with 124 expanding pockets….People in the 10 items or less line with 22 items…The company “associate” cannot say anything for fear of alienating the customer. I will not even elaborate on the women with 30″ wide “purses” that wipe out everyone they pass. I too have been hit with heavy overhead luggage that was out of control by my “fellow traveller” who could not safely remove it from the overhead bin. Flying has become a Fellinisque (look it up, morons)nightmare. My heart bleeds for the attendents who put up with crap daily and somehow dont go postal (same morons can look that up too). Flying has become a nightmare because the carrier is trying to be everything to everyone while showing a happy face. Annnnnnnnnnnnnnd if someone tells me to lightening up with this post, I sincerely hope (since I cannot trace you thru your ISP) that your loved one gets cervical cancer.

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    summer 2011

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    it be like? What adventures would develop for you and your love to journey?

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    Baker plan their annual three month summer cruise to the Bahamas, Both Lynn’s
    and Mac’s past bring a new dimension into their plans and into their cruise.

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