Emailing Expedia

Do company executives have the right to keep their e-mail addresses secret? If you’re talking about a defense contractor — or if the “company” is the C.I.A. — then the answer might be “yes.” But if you’re in the customer service business, your e-mail address should be a matter of public record.

Unless, of course, you’re Expedia.

A company representative contacted me yesterday to dispute my assertion in its file that Expedia intentionally makes its e-mail addresses difficult to find.

I changed the wording in Expedia’s file to say that its e-mail naming convention “seemed” to make it more difficult for people to contact an executive. I also offered to completely remove the offending paragraph if Expedia would provide me with working addresses for Angie Blackburn, Steven McArthur and Dara Khosrowshahi.

I’m waiting for an answer.

Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at . Got a question or comment? You can post it on the new forum.

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