Emailing Expedia

By | July 6th, 2006

Do company executives have the right to keep their e-mail addresses secret? If you’re talking about a defense contractor — or if the “company” is the C.I.A. — then the answer might be “yes.” But if you’re in the customer service business, your e-mail address should be a matter of public record.

Unless, of course, you’re Expedia.


A company representative contacted me yesterday to dispute my assertion in its file that Expedia intentionally makes its e-mail addresses difficult to find.

I changed the wording in Expedia’s file to say that its e-mail naming convention “seemed” to make it more difficult for people to contact an executive. I also offered to completely remove the offending paragraph if Expedia would provide me with working addresses for Angie Blackburn, Steven McArthur and Dara Khosrowshahi.

I’m waiting for an answer.



We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.