Emailing Expedia

By | July 6th, 2006

Do company executives have the right to keep their e-mail addresses secret? If you’re talking about a defense contractor — or if the “company” is the C.I.A. — then the answer might be “yes.” But if you’re in the customer service business, your e-mail address should be a matter of public record.

Unless, of course, you’re Expedia.

A company representative contacted me yesterday to dispute my assertion in its file that Expedia intentionally makes its e-mail addresses difficult to find.

I changed the wording in Expedia’s file to say that its e-mail naming convention “seemed” to make it more difficult for people to contact an executive. I also offered to completely remove the offending paragraph if Expedia would provide me with working addresses for Angie Blackburn, Steven McArthur and Dara Khosrowshahi.

I’m waiting for an answer.

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