When it comes to mistakes made by people, airlines and online travel agencies can be considerably less forgiving. But again, there are exceptions. Here’s a case with similarities to Preston’s, except that the double-booking was made by a 17-year-old who was confused. Delta refunded the money, even though a majority of voters said I should stay away from the case.
Incidents like these make me wonder if too many people are trying to book their travel online. Whether you’re 17 and just confused or 73 and forgetful, it seems you should be staying away from the PC if you think you might make a purchase you’d regret. And if you can’t do it, then maybe there’s someone in your life who should either restrict or supervise you when you’re surfing the Internet.
Let me be clear: I’m not saying Preston needs a babysitter when he’s on the computer. He’s obviously a brilliant guy. But if he’d simply decided on Jan. 1 that he’d shift all of his travel to the bricks-and-mortar agency and deleted or disabled his Expedia account, then this wouldn’t have happened.
I think if anyone’s going to refund the second ticket, it’ll be Lufthansa. But should I take this case, even though technically, Preston is responsible for both reservations?