Update: Turns out this case had a “happy” ending after all. After I wrote this story, I received a note from Kemp.
I wanted to let you know how my case got resolved because I believe your interest may have gotten them moving.
The real owner of the property in Bali just surfaced this week. She had no knowledge that this had happened to me.
VRBO “encouraged” her to make good by allowing me to stay in the property and she agreed.
She felt ripped off too since this was forgone rental income for her. However, she’s been really gracious with me and understands how bad I got scammed.
She still believes that the security breach is tied to VRBO and not her Gmail account.
I think she might be right. Check out this recent post on TripAdvisor from an owner. EXACTLY what happened to me.
VRBO needs to get aggressive with this. They have the corporate means to track this thief down.
(Photo: Marm ontel/Flickr)